topic Re: Installing EE app on smart TV in TV

Installing EE app on smart TV

LindaFr — Tue, 27 Feb 2024 16:25:25 GMT

Having been told that BT TV is now EE TV I installed the app on my TV. I tried to login using their links as a former BT tv user and get the okay on the devise i use to login with but get error message on the TV app.

Re: Installing EE app on smart TV

DarrenDev — Tue, 27 Feb 2024 16:27:21 GMT

What error message do you get?

Re: Installing EE app on smart TV

LindaFr — Wed, 28 Feb 2024 20:54:28 GMT

I get a message saying that it does not recognise my details and saying they are working to correct the error. There is a code SJ103.

Re: Installing EE app on smart TV

DarrenDev — Wed, 28 Feb 2024 21:07:57 GMT

Ah, yikes. Unfortunately that's not a good error to see - it means your TV failed to initialise itself correctly from the factory.

We've been working with Samsung recently to fully understand this issue, and unfortunately the only fix is to perform what Samsung call a "scorched earth" reset - a factory reset that is much more intense than the one found in the system settings.

To do this you'll need to find the power button on the underside of your TV - under the Samsung logo. It's a tiny button with a power logo on it.

Once you've found it:

Turn your TV on as normal.

Press and hold that bottom power button for 5 seconds.

Release the power button on the TV, and immediately press and hold the Standby button on your remote control (pointed at your TV) for another 5 seconds.

Your TV screen will turn black and be unresponsive for a couple of minutes. You’ll then see the Samsung logo appear, and it’ll go into the first time setup process. Please give this a go, then install the EE TV app again.

Re: Installing EE app on smart TV

Y14NJT — Fri, 15 Mar 2024 23:34:57 GMT

I have the same problem as LindaFr.
If I do a ‘scorched earth’ reset will I lose other app downloads?

Re: Installing EE app on smart TV

DarrenDev — Sat, 16 Mar 2024 01:58:29 GMT

You'll need to install them again also @Y14NJT

Re: Installing EE app on smart TV

Simo09 — Sun, 02 Jun 2024 17:13:08 GMT

I have recently bought a Samsung smart TV, model year 2023. After installing the EE TV app, I am unable to log in. I am able to log in and add the devise code using my BT ID from a different devise up to receive the message "all done, you are now logged in" however my EE TV app still does not move on from the "let's get you logged in" screen, I am stuck to this page...any help?

Re: Installing EE app on smart TV

DarrenDev — Sun, 02 Jun 2024 17:26:12 GMT

We're aware of an issue affecting Samsung Smart TV and the Amazon Firestick app @Simo09 - we're working hard to restore service ASAP. It should be back up in a few hours.

Sorry for the inconvenience.

Re: Installing EE app on smart TV

DarrenDev — Sun, 02 Jun 2024 17:58:09 GMT

In fact - that's it back up again now @Simo09

You'll need to restart the app (or your TV) to pick up the fix.

Re: Installing EE app on smart TV

Simo09 — Mon, 03 Jun 2024 11:33:32 GMT

Thanks, it works now!