topic Re: Losing streaming of TNT Sports on EE TV? in TV

Losing streaming of TNT Sports on EE TV?

neilb973 — Wed, 13 May 2026 09:33:35 GMT

Since the switch from Discovery+ to HBO Max, I have been able to stream using the HBO Max app.

However, this stopped abruptly at the weekend and I have an email from HBO Max which seems to suggest that my 'temporary' ability to stream has ended and that I don't have a subscription to this now. It appears to be inviting me to pay more for an additional subscription.

Firstly, is this right?

Secondly, if I cannot stream TNT Sports 'on the go' any longer, is this a significant change to the service being offered/provided and can I cancel my EETV package with EE as a result?

Re: Losing streaming of TNT Sports on EE TV?

DarrenDev — Wed, 13 May 2026 09:41:31 GMT

During migration to HBO Max, all accounts were revalidated to ensure that they're still entitled to access the app. For those where a valid subscription couldn't be found, a temporary subscription was provided to allow further time to validate accounts.

On May 7th, all accounts that still couldn't be mapped to a bill were stopped. This will be what you experienced.

Where does your subscription to TNT Sports come from? EE mobile? Broadband? EE TV?

Update: I've just found your account, and can confirm there's an error on it. I'm getting it fixed now.

Re: Losing streaming of TNT Sports on EE TV?

neilb973 — Wed, 13 May 2026 13:31:22 GMT

Oh, thank you. That sounds positive. Please can you advise when the error has been fixed.

Re: Losing streaming of TNT Sports on EE TV?

chadlad100 — Wed, 13 May 2026 16:11:32 GMT

I have exactly the same issue

Re: Losing streaming of TNT Sports on EE TV?

DarrenDev — Wed, 13 May 2026 17:02:52 GMT

@neilb973 your account is now fixed. Log into https://id.ee.co.uk/ select Plans & Subscriptions, TV & Sport, and you'll see an option to Start Activation for TNT Sports.

Re: Losing streaming of TNT Sports on EE TV?

DarrenDev — Wed, 13 May 2026 17:05:02 GMT

@chadlad100 I've replied on the other thread you created

Re: Losing streaming of TNT Sports on EE TV?

neilb973 — Wed, 13 May 2026 17:16:33 GMT

Amazing, thank you! It's working.

This has been a much better experience than trying to fix anything on the telephone with EE (I called about this on Saturday afternoon and it took ages to get absolutely nowhere!)

Thanks again.

Re: Losing streaming of TNT Sports on EE TV?

JWhitehill — Sun, 17 May 2026 10:56:10 GMT

Hello. I’m also having the same problem, please can this be looked into?

Thanks

Re: Losing streaming of TNT Sports on EE TV?

DarrenDev — Sun, 17 May 2026 12:57:48 GMT

@JWhitehill do you have an active subscription? I can't find one on your email address - only an old one that failed to be cancelled last year when you closed your account. I'm assuming the temporary subscription you had was from that.

If you have a valid subscription now, please email me at eetvsupport@ee.co.uk with your account number.