topic Re: EE TV channels in TV

EE TV channels

shy_mocha — Sat, 01 Jun 2024 19:50:40 GMT

I just got EE TV but only get channels 320 to 463.

Any idea what could be wrong?
I was told I don’t need an TV ariel.

Re: EE TV channels

DarrenDev — Sat, 01 Jun 2024 20:00:57 GMT

Which set top box did you choose? Apple TV, TV Box Pro, or TV Box Mini?

Re: EE TV channels

Andi123 — Sat, 01 Jun 2024 20:57:04 GMT

I believe you need an aerial for freeview channels. (I did, but they may have updated since then (2020). You should be able to get on demand stuff though. All depends on the package you bought.

Re: EE TV channels

Weerab2024 — Sun, 02 Jun 2024 09:41:05 GMT

If its the Pro box did you set it up with arieal plugged in and remove it after? You would need to reset it with the arieal unplugged and select IP mode during setup.

Surely the mini box or apple TV would setup in IP mode by default as there is no arieal connector

Re: EE TV channels

shy_mocha — Sun, 02 Jun 2024 11:32:22 GMT

I got the Apple TV box.

Re: EE TV channels

DarrenDev — Mon, 03 Jun 2024 15:30:49 GMT

@shy_mocha I can confirm that this issue is now resolved, but unfortunately you'll need to factory reset your Apple TV. When it comes back up, it'll be properly recognised as an EE TV Apple TV, and provide access to all channels.

Sorry for the inconvenience.

Re: EE TV channels

Liz247 — Mon, 26 Jan 2026 11:37:04 GMT

I have exactly the same issue. Yet my mini box shows more channels?

Re: EE TV channels

DarrenDev — Mon, 26 Jan 2026 11:42:26 GMT

@Liz247 your TV Box Pro is in aerial mode (i.e. there's an aerial connected to it), however that aerial isn't providing any signal - so no channels were found.

You either need to get the aerial fixed, or disconnect it and factory reset the TV Box Pro to put it into internet mode.