topic Re: EE TV 4K/HD Problem in TV

EE TV 4K/HD Problem

DAVIDJ_GARRYJ — Sat, 25 Apr 2026 10:39:40 GMT

Hi, Along with full fibre broadband i also have EETV, (TNT Sports and Now Entertainment with HBO Basic) with, as a add on HD (£6), yesterday i phoned up and asked a advisor about the HD/4K option as a extra for the same price £6 and does this contain Now Boost, i was told yes, so asked could i cancel HD and go with HD/4K,he said he would take care of this and cancel 1 and activate the other, the problem is this morning i have woken to no HD or 4K on any of my channels, (TNT Sport/Now TV) and looking into my account the HD add on has been removed but nothing else in its place. Anyone have any clue where i should go from here? Thanks in advance for any help.

Re: EE TV 4K/HD Problem

DarrenDev — Sat, 25 Apr 2026 10:46:58 GMT

Sorry - I can see the order got stuck. It's waiting for the team to pick it up and manually correct it.

In the meantime, I've added the service to your account so that you can use it straight away.

Sorry for the inconvenience.

Re: EE TV 4K/HD Problem

DAVIDJ_GARRYJ — Sat, 25 Apr 2026 10:49:32 GMT

No problem and once again Darren, many thanks for all your help.