topic Re: Too Many Boxes in TV

Too Many Boxes

gusfielden — Mon, 23 Sep 2024 16:05:57 GMT

Hi,

Can somebody please help. I am getting the error message that we have too many TV boxes connected to our broadband. We only have 1 x Pro Box and 1 x Mini Box. Just moved over from BT to EE. It has worked fine since installation in the first week of September, and now comes up with this error. (BTP-16500, IPC6007).

I cannot play Freeview channels like ITV or BBC, let alone the TV package I am paying for?

Any thoughts.

Thanks,

Angus

Re: Too Many Boxes

DarrenDev — Mon, 23 Sep 2024 16:18:39 GMT

Just press OK on the message to transfer the subscription to this box. It should only do this a maximum of 2 times, just to make your 2 boxes as the main 2. I've verified that your account has the correct 2 box subscription it, so it won't show again after that (unless you factory reset them, at which point it'll just again once more).

Re: Too Many Boxes

Austin12 — Mon, 23 Sep 2024 17:13:30 GMT

Hi Angus,

Press the Home button on EETV remote control,Select Apps and choose EETV App and wait to load then click on setting on top right hand and then choose the option EE reset Data player and then follow these steps on both Probox and Minibox.

It will fix the issue.

Re: Too Many Boxes

gusfielden — Mon, 23 Sep 2024 17:19:39 GMT

Hi Darren, I have pressed it once so far and it has cured the problem. I 'm not sure if the wife had pressed it previously but so far for me just the once. Thank you very much for the help.

All good at the moment.

Re: Too Many Boxes

gusfielden — Mon, 23 Sep 2024 17:20:33 GMT

Hi Austin,

It's working with Darren's suggestion at the moment so all good. Thanks for posting and I'll keep this in mind in case there could be other issues.

Thank you very much

Re: Too Many Boxes

gusfielden — Mon, 23 Sep 2024 17:21:28 GMT

Sorry Quick Question, does it matter which box you do first if I have the issue again. Pro or Mini first?

Re: Too Many Boxes

Austin12 — Mon, 23 Sep 2024 18:04:27 GMT

Hi,

Sorry for late reply it doesn't matter whether you do it in Probox or Minibox first.

Re: Too Many Boxes

DarrenDev — Mon, 23 Sep 2024 18:30:03 GMT

@Austin12 the only way to even reach that settings screen would be to accept the box transfer warning first. That setting has nothing to do with too many boxes.

@gusfielden it doesn't matter which order. There's also no limit on how many times you can do it, so if you need to factory reset a box for any reason, you can do it again without worrying.

Re: Too Many Boxes

Phippsy23 — Sun, 29 Dec 2024 20:08:21 GMT

Hi DarrenDev,

EE sent 2 TV Box Pro boxes. I spoke with the EE guides who say I can use these for my 2 Box subscription. However, I'm up to 5 'make this the primary box' actions on each.

I can watch HD channels on both at the same time after doing this. It seems to happen when switching the first Box on after both being on standby overnight. Sometimes it's on first channel change of the day.

Any advice? Thanks.

Re: Too Many Boxes

Midnight_Voice — Sun, 29 Dec 2024 21:26:23 GMT

@Phippsy23

You aren’t supposed to have two Box Pros, but that’s a commercial decision not a technical one, so they should work together perfectly well.

However, it sounds like EETV haven’t set up Multiroom properly for you, so you need to get onto 150 and request this be set up if it’s not present, or fixed if they think it is.

Re: Too Many Boxes

Phippsy23 — Sun, 29 Dec 2024 22:21:09 GMT

Thanks @Midnight_Voice

I requested a mini Box after it didn't arrive with the first shipment. I did query the 2nd pro box but the agent said it was OK to use.

I can use both boxes simultaneously once the messages are dealt with.

I was planning to get onto 150 but was hoping for a DIY solution if there was one.

Thanks

Re: Too Many Boxes

Midnight_Voice — Mon, 30 Dec 2024 12:39:51 GMT

@Phippsy23

Yes, the fix is needed at EETV’s end 😢

I think I’m in the same boat, but I have been moving from BT without Multiroom to EETV with, so I’ll need to check again if it’s set up; but if not, it’s 150 for me also.

Re: Too Many Boxes

Sketchlisa — Wed, 15 Jan 2025 22:03:34 GMT

I’m having the same annoying issue. I had to have my box pro replaced as it was faulty. I have a new box pro and one mini which used to work fine. Since the new pro box was installed my mini won’t play tv upstairs.

it did before and I’ve never had to pay for multi room. I was told it was free. What’s happened to change this other than having to have a new box?

Re: Too Many Boxes

Midnight_Voice — Wed, 15 Jan 2025 22:25:46 GMT

@Sketchlisa

If you have two boxes, a Pro and a Mini, then EETV have to give you free Multiroom for them to work.

I might conjecture that when the Box Pro was replaced, it went out without the corresponding Mini (naturally) and this caused your Multiroom to be erroneously removed by EETV.

Except that the lack of Multiroom is no actual barrier to using two boxes, you just have to keep swapping which is the principal box.

But you are saying the Mini won’t play (at all?). So what happens when you try to use it? What error message do you get? Does the issue only happen when the Box Pro is doing something where it has to stay the principal box?*

*Fellow experts, is that even a thing?

Re: Too Many Boxes

MikeF140961 — Thu, 23 Apr 2026 07:06:16 GMT

Hi all,I have recently moved from Sky Q to EE TV,

I had a few issues with the broadband following installation but all appears to be okay now.

I have the main TV pro box in the living room and then I purchased 2 X mini boxes outright for a couple of the bedrooms

I'm getting the infamous too many boxes message which I can resolve by accepting the on screen message asking me to resolve the issue by changing the mini box I'm using to my main box.

I rang EE yesterday and they said they could help and they said they could but it would cost me an additional £10.00 per box.

Seems rather expensive,I thought from what I have read it was around £5 per mini box or in some cases free?.

Re: Too Many Boxes

DarrenDev — Thu, 23 Apr 2026 07:10:33 GMT

@MikeF140961 EE TV Boxes aren't for sale - they remain the property of EE at all times. The boxes you've bought are technically classed as stolen.

The £10 a month will be to provide a new box, along with the associated subscription. There have been offers in the past for free extra-box subscriptions, however they ended a long time ago.

Re: Too Many Boxes

MikeF140961 — Thu, 23 Apr 2026 08:16:12 GMT

Thanks for your reply

I'll put up with the too many boxes message and carry on with resolving the issue as I do now.

I only paid £10 for each mini box so it's not the end of the world.