topic Re: Gb news app stopped today in TV

Gb news app stopped today

Wantmebed — Tue, 21 Apr 2026 21:21:16 GMT

I was watching gb news on the app this morning but this evening all i get is a blank screen?

Re: Gb news app stopped today

Chris_B — Wed, 22 Apr 2026 07:17:48 GMT

@Wantmebed Have you tried restarting the box ? Do other apps on the box work ok ?

Re: Gb news app stopped today

Angie0904 — Wed, 22 Apr 2026 08:06:34 GMT

Same here, no warning nothing!

Re: Gb news app stopped today

Weerab2024 — Wed, 22 Apr 2026 08:13:38 GMT

Seems like the issue could be at GB News end. Perhaps it may be best to contact them directly via X or similar app so that they can investigate and resolve.

Re: Gb news app stopped today

Chintzo — Wed, 22 Apr 2026 19:00:19 GMT

I have lost it on both my boxes. Works on the smart TV app and also mobile devices. Just a blank screen on both ee boxes. I'm not on an aerial just internet.

Re: Gb news app stopped today

Wantmebed — Wed, 22 Apr 2026 22:19:58 GMT

Hi i reset the box and its back x

Re: Gb news app stopped today

Wantmebed — Wed, 22 Apr 2026 22:20:39 GMT

Reset the box mibe cane back x

Re: Gb news app stopped today

Wantmebed — Wed, 22 Apr 2026 22:21:03 GMT

Resettng the box worked x

Re: Gb news app stopped today

Wantmebed — Wed, 22 Apr 2026 22:22:18 GMT

Reset box through internet that worked 4 me x

Re: Gb news app stopped today

Chintzo — Wed, 22 Apr 2026 22:49:20 GMT

How did you do that? And if it was a factory reset, did you lose all of your recordings and data.

Re: Gb news app stopped today

DarrenDev — Thu, 23 Apr 2026 06:14:05 GMT

So far, neither YouView nor GB News have been able to reproduce this issue.

Can someone please clarify - does the app not load at all? i.e. a blank screen when trying to start the app? Or does it go blank when trying to play video?

Re: Gb news app stopped today

Chintzo — Thu, 23 Apr 2026 08:29:50 GMT

Hi.

On the main menu click on the gb news icon. The screen goes blank. No image, no sound, no gb news menu.

Performing a factory reset through the settings menu without deleting recordings worked for me on my pro box. I haven't tried this on my mini box.

This does mean all of your settings and login details of all of your apps have also been reset.

Re: Gb news app stopped today

JJ6112 — Thu, 23 Apr 2026 10:17:32 GMT

Me as well

Re: Gb news app stopped today

DarrenDev — Tue, 28 Apr 2026 09:16:38 GMT

Did anyone here NOT factory reset their box? The fault wasn't found, but it appears to have cleared itself last night - they're still trying to work out why. It'd be great if someone else is able to confirm our results?

Re: Gb news app stopped today

Chintzo — Tue, 28 Apr 2026 13:36:25 GMT

Sorry pal. Reset my mini box last night at around 7. When it rebooted a message came up showing a software update.

Re: Gb news app stopped today

Wantmebed — Tue, 28 Apr 2026 18:48:24 GMT

Hi ssorry 4 late reply have been ill. I did online chat with EE they did a reset from their end. You prob have it fixed now but if happens again go onto ee chat x

Re: Gb news app stopped today

Wantmebed — Tue, 28 Apr 2026 18:52:56 GMT

Hi all sorry been ill.

I went on EE online chat told them my problem and they did a reset on their end so i would not loose all my recordings. Hope that helps for anything in the future. Tracy x