https://community.ee.co.uk/t5/TV/Now-channels-not-working-on-ee-tv-box/m-p/1614410#M16896 <P>Hello,</P><P>Wonder if anyone can help. Just setting up an EE tv box (the one that can record).&nbsp;<BR />My now entertainment and sports channels are fine on the now app, but are inaccessible from the EPG.</P><P>The message when selecting the channel is ‘you need to set up xxxxx or add it to your TV package… press ok for more info’</P><P>If I do press ok, there’s an error code ‘BTP-11195c’</P><P>Can anyone help me get this working?</P><P>Thanks in advance</P> Wed, 22 Apr 2026 17:36:13 GMT Fozzy2 2026-04-22T17:36:13Z https://community.ee.co.uk/t5/TV/Now-channels-not-working-on-ee-tv-box/m-p/1614410#M16896 <P>Hello,</P><P>Wonder if anyone can help. Just setting up an EE tv box (the one that can record).&nbsp;<BR />My now entertainment and sports channels are fine on the now app, but are inaccessible from the EPG.</P><P>The message when selecting the channel is ‘you need to set up xxxxx or add it to your TV package… press ok for more info’</P><P>If I do press ok, there’s an error code ‘BTP-11195c’</P><P>Can anyone help me get this working?</P><P>Thanks in advance</P> Wed, 22 Apr 2026 17:36:13 GMT https://community.ee.co.uk/t5/TV/Now-channels-not-working-on-ee-tv-box/m-p/1614410#M16896 Fozzy2 2026-04-22T17:36:13Z