topic Re: Sudden issues with NowTv started 14 April in TV

Sudden issues with NowTv started 14 April

twynne — Wed, 15 Apr 2026 18:56:42 GMT

Last night we started having problems with NowTv and content from NowTV, restarting Apple TV hadn't resolved it, and left it overnight thinking it might be temporary. Today I'm still getting 'Something went wrong. NowTv is currently unavailable. Please try again later.'

Anyone else, or any known issues please @ee?

Re: Sudden issues with NowTv started 14 April

MikeAlanR — Wed, 15 Apr 2026 21:36:17 GMT

I had an issue earlier where the app on the apple TV was telling me "my account wasn't available in this region". A reboot from the menu resolved for me.

Is it working on the website version?

MikeAlanR

Re: Sudden issues with NowTv started 14 April

twynne — Thu, 16 Apr 2026 05:53:00 GMT

Hiya

That's actually how it started for me, then after restart of the Apple TV it went to the message I shared above.

NowTv was working on other devices (iPhone and direct via Samsung TV).

Coincidentally we noticed there was an update of the NowTv app yesterday and since then it seems to be working (though we had to hassle with login again).

Re: Sudden issues with NowTv started 14 April

twynne — Sat, 18 Apr 2026 07:53:18 GMT

This returned again last night. Anyone else seeing this?

Re: Sudden issues with NowTv started 14 April

twynne — Sat, 18 Apr 2026 07:54:42 GMT

Fwiw we've changed absolutely nothing on our network or Apple TV. EE is our broadband provider. We're of course living in the same house. 😂

Re: Sudden issues with NowTv started 14 April

Leanne_T — Sat, 18 Apr 2026 09:53:19 GMT

Hi @twynne

Thanks for coming to the community.

Have you tried restarting the router and Apple TV again to see if this resolves this for you?

If you still get this message, please get in touch with our TV tech guides and they will get this looked into for you.

Leanne.

Re: Sudden issues with NowTv started 14 April

twynne — Sat, 18 Apr 2026 09:56:38 GMT

Yes, each the network/router and Apple TV have been restarted multiple times now with no effect.

NowTv works fine via our Samsung TV, no such issues.

Re: Sudden issues with NowTv started 14 April

Leanne_T — Sat, 18 Apr 2026 10:08:29 GMT

Thanks for the quick reply @twynne

In this case, please get in touch with our TV tech guides and they will get this looked into for you.

Let us know how you get on 🙂

Leanne.

Re: Sudden issues with NowTv started 14 April

hooba — Sat, 18 Apr 2026 12:45:49 GMT

Ensure your Apple TV's Date & Time settings are set to "Automatic" in Settings > General > Date & Time. The clocks changed a couple of weeks ago. If AppleTV hasn’t updated, NowTv may be checking and thinking your’e in a different time zone.

Re: Sudden issues with NowTv started 14 April

twynne — Sun, 19 Apr 2026 09:42:48 GMT

Thanks. It is (and was) set to United Kingdom and automatic.

Re: Sudden issues with NowTv started 14 April

twynne — Sun, 19 Apr 2026 09:44:13 GMT

Fyi all this was resolved by force quitting the NowTv app. Oddly restarting Apple TV failed to achieve the same outcome.