topic Re: EE TV is so poor. Please let me leave.....PLEASE in TV

EE TV is so poor. Please let me leave.....PLEASE

TelH — Mon, 13 Apr 2026 21:11:45 GMT

Re: EE TV is so poor. Please let me leave.....PLEASE

Noplectrums — Mon, 13 Apr 2026 21:19:06 GMT

Yes. Ive tried to leave twice. They always say they will cancel and never do. Where can I complain about thus?

Re: EE TV is so poor. Please let me leave.....PLEASE

XRaySpeX — Tue, 14 Apr 2026 02:20:02 GMT

@Noplectrums : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: EE TV is so poor. Please let me leave.....PLEASE

Weerab2024 — Tue, 14 Apr 2026 07:55:09 GMT

@TelH @Noplectrums what's the issues?

If it's purely down to the offering there are rumours that the packages will change later this year so that may help when it does.

Re: EE TV is so poor. Please let me leave.....PLEASE

TelH — Tue, 14 Apr 2026 09:40:24 GMT

No idea my friend. Terrible to deal with.
They totally bull**bleep**ted with costs and functionality etc. When I finish
this contract I will never give them another penny. Truly shocking!!!

Re: EE TV is so poor. Please let me leave.....PLEASE

Richardr66 — Tue, 14 Apr 2026 10:35:54 GMT

@XRaySpeX wrote:
@Noplectrums : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

A minor point re this thread, but it is now 6 weeks rather than 8 weeks. Perhaps we should make a formal complaint if EE haven't updated their documentation.

Re: EE TV is so poor. Please let me leave.....PLEASE

garybs29 — Tue, 14 Apr 2026 10:44:59 GMT

As usual just a rant with no explanation, maybe if you give us some ideas of what the issues are we can maybe help

Re: EE TV is so poor. Please let me leave.....PLEASE

garybs29 — Tue, 14 Apr 2026 10:50:46 GMT

EE Complaints Code of Practice

@Richardr66 wrote:
@XRaySpeX wrote:
@Noplectrums : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .
A minor point re this thread, but it is now 6 weeks rather than 8 weeks. Perhaps we should make a formal complaint if EE haven't updated their documentation.

EE Complaints Code of Practice

Correct document linked is updated

Re: EE TV is so poor. Please let me leave.....PLEASE

TelH — Tue, 14 Apr 2026 14:28:45 GMT

I will be very happy to tell you what I have told EE Customer Service.
Trust me!!!!!!!

[Mod edit - email address removed, please don't share any personal details on these public forums]

Re: EE TV is so poor. Please let me leave.....PLEASE

Weerab2024 — Tue, 14 Apr 2026 14:07:38 GMT

@TelH You need to remove your personal email address.

If it something other than billing please share what the issue is. What is the problem with the functionality?

If it is billing please try and re phone. Did you join at a special offer discount and now it has went to the monthly cost after the discount that it should be for the remaining contract?