topic Re: BBC1 Sound an vision out of sync - Day 2 in TV

BBC1 Sound an vision out of sync - Day 2

Groucho2 — Thu, 15 Jan 2026 12:30:50 GMT

Second day of sound & vision for BBC One being out of sync when selected from TV guide - ALL other channels are absolutely fine. BBC One is ok on the iPlayer.

I have done everything suggested - sound sync, resets, restarts etc but no success yet.

I note someone has similar problem, mentioned on Twitter/X

HELP!!!!!!!!

Thanks

Re: BBC1 Sound an vision out of sync - Day 2

Peter_W — Thu, 15 Jan 2026 14:37:17 GMT

Welcome to the Community, @Groucho2.

Is it via IP or aerial that your box is connected?

If it's the former, is it a wired connection you're using as well?

Peter

Re: BBC1 Sound an vision out of sync - Day 2

Hickster2024 — Mon, 26 Jan 2026 10:23:42 GMT

I am an EETV subscriber using an Apple TV 4k box and I have experienced this same problem for some time - i.e. audio of BBC channels accessed via the guide are out of sync with picture. No other channels have this problem.

Good news: I have managed to get around the problem after a long process of trial and error by changing the Audio Track from "English" to "Surround - English". To access the audio track, simply press the up control button (the outer circle button) in your remote, and scroll to the far right and click the speaker icon. Select Surround - English and this should fix your problem.

This does feel like a big that EE need to fix but the above method seems to be a workaround in the interim.

Re: BBC1 Sound an vision out of sync - Day 2

DarrenDev — Mon, 26 Jan 2026 11:38:31 GMT

@Hickster2024 this isn't something that EE can fix unfortunately - the audio sync is correct on the video content, which we just hand over to the Apple TV player. I suspect the issue is related to specific combinations of hardware, and their settings. What is your setup? Do you have a surround sound system? Is surround sound enabled on your TV settings?

Re: BBC1 Sound an vision out of sync - Day 2

Groucho2 — Mon, 26 Jan 2026 11:46:07 GMT

So are you saying that EE is not compatible with the basic setup of a Samsung TV?

Perhaps this needs to be a warning when you are selling the product, eg ** please be aware your TV may not be compatible with your EE box**

Anyway, this fixed itself after a couple of days, I assumed EE sorted, but now worried it wasnt.

Interesting. I was asked last week by a friend if I recommend the EE box - I advised to a certain extent but lots still missing (channels) + sound issues.

Re: BBC1 Sound an vision out of sync - Day 2

DarrenDev — Mon, 26 Jan 2026 12:00:09 GMT

@Groucho2 my reply was to Hickster2024, which was specifically about Apple TV. This isn't something that EE have any control over.

On an EE TV Box Pro or EE TV Box Edge, we have full control over everything, and faults can be investigated. I'm not aware of any issues with TVs, but some soundbars have caused problems when connected in specific configurations.

Re: BBC1 Sound an vision out of sync - Day 2

Groucho2 — Mon, 26 Jan 2026 12:03:17 GMT

Thanks Darren for clarifying - makes sense.

We use the TV Box Pro & generally are ok with it. Sometimes it can be frustrating but we live with it.

Re: BBC1 Sound an vision out of sync - Day 2

Notroc — Sun, 12 Apr 2026 16:53:07 GMT

I have exactly the same problem, since about a week ago, but with an EE TV Box Pro. I have a wired connection to my EE WiFi 7 hub on a 1GB connection. As with other people reporting this, it's only on BBC1, all other channels are fine, if I watch BBC 1 via iPlayer, the sound is fine. I have disconnected all devices, reset all devices, problem still exists.

Re: BBC1 Sound an vision out of sync - Day 2

DarrenDev — Sun, 12 Apr 2026 17:01:59 GMT

Since this discussion in January, an intermittent fault has been discovered that only affects BBC encoding (as they use a slightly different setup to all the other channels). It causes the sound to occasionally become out of sync, requiring us to restart the streams. It's possibly that your TV region is currently affected.

I'll ask the team to check your TV region in the morning @Notroc

Re: BBC1 Sound an vision out of sync - Day 2

DarrenDev — Mon, 13 Apr 2026 08:30:28 GMT

Confirmed @Notroc - it was the known issue, and is now fixed.

Re: BBC1 Sound an vision out of sync - Day 2

Notroc — Tue, 14 Apr 2026 16:39:49 GMT

Thanks for that. FYI it's still happening and the amount of being out of sync does seem to vary day by day. Today isn't too bad, maybe 20ms, but some days it's up to half a second

Re: BBC1 Sound an vision out of sync - Day 2

Notroc — Tue, 14 Apr 2026 16:40:37 GMT

Sorry answered on the previous post, instead of this one

Re: BBC1 Sound an vision out of sync - Day 2

Leanne_T — Fri, 17 Apr 2026 15:37:37 GMT

Hi there @Notroc

Thanks for coming back to us.

If this is still happening, it may be worth getting in touch with our TV tech guides to get this looked into further.

Let us know how you get on.

Leanne.