topic Re: Unable to see options for EE TV as migrated BT customer in TV

Unable to see options for EE TV as migrated BT customer

norwoody — Wed, 29 May 2024 12:50:52 GMT

I'm a long-time EE mobile user, and my BT FTTP account was migrated to EE in November 2023. I was interested in seeing pricing options for EE TV, but whenever I try to look via ee.co.uk/tv I get an error.

Can someone please advise?

I also get issues trying to manage my broadband, so I wonder if it's an issue with migrating me from BT to EE.

Re: Unable to see options for EE TV as migrated BT customer

DarrenDev — Wed, 29 May 2024 12:54:01 GMT

Unfortunately online ordering isn't currently available for existing customers - you'll need to call us.

https://ee.co.uk/contact-ee/account-billing/ee-tv

Re: Unable to see options for EE TV as migrated BT customer

norwoody — Wed, 29 May 2024 12:55:23 GMT

Thanks @DarrenDev - is this something on the roadmap at least?

Re: Unable to see options for EE TV as migrated BT customer

DarrenDev — Wed, 29 May 2024 12:56:51 GMT

For sure. We have a few issues with the ordering process that need to be fixed first - we'll get online account management sorted ASAP.

Re: Unable to see options for EE TV as migrated BT customer

norwoody — Wed, 29 May 2024 12:58:27 GMT

Awesome, appreciate the speedy response. Thanks!

Re: Unable to see options for EE TV as migrated BT customer

Profile closed — Wed, 29 May 2024 21:52:30 GMT

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