https://community.ee.co.uk/t5/TV/My-TV-goes-black-while-watching/m-p/1611981#M16683 <P>If its not the HDMI cable there are a couple of possibilities: most likely there is an issue with the tv box picking up the broadband connection effecting how the live TV channels are being received.&nbsp; If not already I would do a full power down of your broadband hub and the openreach white ONT (If you are full fibre) for at least 2 minutes and power all back up and that may help.<BR />Failing that I would call the technical help team who will I'm sure be able to see whats what and advise on any other steps - I had this once and they had me do a few different steps in a certain order (I can't remember them all now) but got it working</P> Fri, 10 Apr 2026 06:18:06 GMT manatarms84 2026-04-10T06:18:06Z https://community.ee.co.uk/t5/TV/My-TV-goes-black-while-watching/m-p/1611969#M16682 <P>My TV screen goes black while watching, I have rebooted and checked the cable and even charged the cable but still keeps happening <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span>&nbsp;</P> Thu, 09 Apr 2026 19:43:20 GMT https://community.ee.co.uk/t5/TV/My-TV-goes-black-while-watching/m-p/1611969#M16682 Johnson62 2026-04-09T19:43:20Z https://community.ee.co.uk/t5/TV/My-TV-goes-black-while-watching/m-p/1611981#M16683 <P>If its not the HDMI cable there are a couple of possibilities: most likely there is an issue with the tv box picking up the broadband connection effecting how the live TV channels are being received.&nbsp; If not already I would do a full power down of your broadband hub and the openreach white ONT (If you are full fibre) for at least 2 minutes and power all back up and that may help.<BR />Failing that I would call the technical help team who will I'm sure be able to see whats what and advise on any other steps - I had this once and they had me do a few different steps in a certain order (I can't remember them all now) but got it working</P> Fri, 10 Apr 2026 06:18:06 GMT https://community.ee.co.uk/t5/TV/My-TV-goes-black-while-watching/m-p/1611981#M16683 manatarms84 2026-04-10T06:18:06Z