topic Re: HBO Max activation problems in TV

HBO Max activation problems

34Slip — Tue, 31 Mar 2026 20:19:29 GMT

I can't activate the new HBO Max service, just the same as not being able to activate Discovery plus app

Why can't EE make it simple for those of us paying for a service!

I went to activate HBO, it went through the account and password check then just hangs ..

I can watch live programs through the guide but the reason l renewed my contract was to get access to the app.

Surely it can't be that difficult, when l was with Talktalk l left them after having to change my TV to use the service, is this happening again?

Maybe should have gone Sky?

Re: HBO Max activation problems

34Slip — Tue, 31 Mar 2026 19:03:50 GMT

I have the same problem, and never got signed in to discovery either because it was never resolved.

Why can't EE make it simple for those of us paying for a service!

I went to active HBO, it went through the account and password check then just hangs ..

I can watch live program through the guide but the reason l renewed my contract was to get access to the app.

Maybe should have gone Sky?

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 06:21:00 GMT

You can't activate the discovery+ and HBO Max apps because you already activated discovery+ just after midnight on March 3rd. Your HBO Max account will have been automatically activated using the same account that you used for discovery+.

Try logging into discovery+ and HBO Max using your email address and take the option to use a one-time code. If you don't see a subscription in there then I can reset the activations to allow you to activate again.

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 06:34:01 GMT

@34Slip I've replied to the other thread you posted - your account is already activated, which is why it won't allow you to activate again.

Re: HBO Max activation problems

34Slip — Wed, 01 Apr 2026 11:46:08 GMT

Thanks for advising that,but it still wont allow me to sign in and set up the HBO Max account using the EE password

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 11:47:47 GMT

@34Slip I'll reply on the other thread to keep things clearer - please don't reply to this thread.

Re: HBO Max activation problems

34Slip — Wed, 01 Apr 2026 11:49:34 GMT

Sorry,mixed up threads

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 11:49:38 GMT

You said in the other thread:

Thanks for advising that,but it still wont allow me to sign in and set up the HBO Max account using the EE password

Please email me at eetvsupport@ee.co.uk so that I can take you through this step by step. I need to understand what you're trying to do, and where you're trying to do it.

Re: HBO Max activation problems

34Slip — Mon, 06 Apr 2026 19:42:43 GMT

Thanks for your reply, but since 2nd April EE Internet has been disconnected, we suspect by Openreach engineer connecting our neighbours to Talktalk, and because its Easter we are left with no Internet til 7th April, not that anyone seems to care, least of all EE