topic Re: Recording Thumbnails in TV

Recording Thumbnails

Tottnes — Thu, 02 Apr 2026 09:46:56 GMT

Hi not very important question but playing my recordings on my TV are ok but the photos of the recorded shows are just a square black screen just showing the Chanel and program recorded
Thanks
Don't want to do a re boot.

Re: Recording Thumbnails

zulu17 — Thu, 02 Apr 2026 11:02:54 GMT

Is this a recurring problem or a one off incident ?

Is it all recordings or just some ?

Are they all (very) old recordings affected ?

If you use a linked EETV mobile app to monitor/set recordings are the images also missing on the app as well as the box ?

Re: Recording Thumbnails

DarrenDev — Thu, 02 Apr 2026 11:22:22 GMT

I can confirm that there is an issue - the YouView services that provide programme information (to the box, and the EE TV app) are currently missing a few bits of key information (including images). I'm raising it with them now.

Update: it had already been spotted by our test teams this morning, and is already being investigated.

Re: Recording Thumbnails

Tottnes — Thu, 02 Apr 2026 11:50:05 GMT

Had eetv since May can't wait till contract ends and go to sky hub always problems with this sevice

Re: Recording Thumbnails

hashluck — Fri, 03 Apr 2026 17:27:53 GMT

Thank you - I am also seeing this issue