topic Re: Can't watch anything on HBO Max except TNT Sports in TV

Can't watch anything on HBO Max except TNT Sports

imacken — Sat, 28 Mar 2026 08:50:08 GMT

Since the move to HBO Max, on the HBO Max app, I can only watch TNT Sport. Try to watch anything else. e.g. The Pitt, I just get a 'Get Access' type message about this not being available with my package.

I realise that I can watch these on NOW app, but what is the situation with the HBO Max app?

Re: Can't watch anything on HBO Max except TNT Sports

DarrenDev — Sat, 28 Mar 2026 09:00:57 GMT

It's covered in many of the other threads on this board already @imacken

If you have Now TV and want to enable access to HBO Max Entertainment content then you can contact Now TV and they'll provide an activation link. If you log in with the same account as your TNT Sports one, you'll have access to it all on one account. Please note that your HBO Max subscription level will be "Basic With Ads" meaning you will see ads before/during content. If you have Now Boost, you'll be able to watch the same content in the Now app but without seeing any ads.

To request activation from Now TV:

Visit https://www.nowtv.com/gb/help
Click 'Need Help' in the bottom right corner
Select ‘TV’
Select ‘Entertainment & HBO Max Membership
Select ‘Yes’ if you have an Entertainment, Big Entertainment or Full Works subscription, or a Now Entertainment & HBO Max extra on your account
Select ‘I’m an EE TV customer’
Select ‘Link my account so I can watch in the HBO Max app’
IMPORTANT: Select whether you have Now Entertainment & HBO Max as part of your TV package or as add-on/extra
Click ‘Link Now account’
HBO Max web page opens
Log in to HBO Max (IMPORTANT: If you have a TNT Sports subscription, make sure to use the email you use to access this in Discovery+ or HBO)
You can now use your HBO Max Basic with Ads subscription across devices in your HBO Max account

Re: Can't watch anything on HBO Max except TNT Sports

imacken — Sat, 28 Mar 2026 09:21:13 GMT

Thanks for that Darren. It helped.

I have to say that this whole thing s a mess. Totally confusing and very time consuming on TV boxes, phones, iPads, PCs, Macs etc.

I really would have expected a smoother transition. All that worked well was the fact that TNT was watchable still on the TV schedule and on HBO Max without any grief!

Re: Can't watch anything on HBO Max except TNT Sports

KiranT — Mon, 30 Mar 2026 09:46:57 GMT

I don't have Now TV, but I have TNT sports with EE mobile. How can I add HBO max (movies/TV) to it. When I tried in the app/webiste it says contact your provider ( which is EE). But I see no option to add it. Any way of doing it

Re: Can't watch anything on HBO Max except TNT Sports

DarrenDev — Mon, 30 Mar 2026 10:49:42 GMT

@KiranT if you used the discovery+ app previously, then use that same email address and password to log into HBO Max now. Log into discovery+ first, just to confirm the exact username you previously used.

If you haven't used discovery+ before then make sure you've activated it via the EE Mobile activation process.

Re: Can't watch anything on HBO Max except TNT Sports

Trishts09 — Thu, 02 Apr 2026 10:37:35 GMT

But if you already used the discovery+ app which I have for 2 years how can you add the rest of the hbo max content to be available as its only TNT sport available on hbo max and everything else says get access and when you click that it says contact provider.

Re: Can't watch anything on HBO Max except TNT Sports

DarrenDev — Thu, 02 Apr 2026 10:42:58 GMT

Read this post @Trishts09 :

https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/td-p/1610026

Re: Can't watch anything on HBO Max except TNT Sports

imacken — Thu, 02 Apr 2026 10:53:17 GMT

The whole thing is very confusing. I have access to stuff on HBO Max now that used to say ‘Get Access’, however I am still confused. We were told to use Now app for HBO Max content, and that does work a lot of the time. However, there is stuff on HBO that I don’t see on Now.

Re: Can't watch anything on HBO Max except TNT Sports

DarrenDev — Thu, 02 Apr 2026 11:20:12 GMT

There's no need for it to be confusing @imacken - the intention is that you use HBO Max for TNT Sports, and Now TV for Entertainment. People have chosen to make life more complicated for themselves by activating the Now TV entitlement on HBO Max - this was advised against from the start.

It does appear that there are a few programmes on HBO Max that aren't appearing on Now TV in the right place - consider them an added bonus if you chose to take the more complicated route.

Re: Can't watch anything on HBO Max except TNT Sports

imacken — Thu, 02 Apr 2026 11:41:03 GMT

I'm sorry Darren, but I find your somewhat dismissive attitude a bit surprising here. Everyone I know - and many people here - have found the transition to be confusing.

It's not a case of programmes not appearing 'in the right place' on Now, they don't appear at all. I don't have access to these apps atm, but pretty sure an example of this is the film Argo. Nowhere on Now but immediately watchable on HBO Max.

You suggest that users are making 'life more complicated for themselves', but I don't agree. Why shouldn't we make arrangements to see content on HBO Max that we can't see elsewhere?

It's the lack of coherent guidance on the transition all round that is making life more complicated than it should be IMO, but I guess we won't agree on that.

Re: Can't watch anything on HBO Max except TNT Sports

DarrenDev — Thu, 02 Apr 2026 12:46:09 GMT

Just to be 100% clear here @imacken

There was only 1 true transition here: TNT Sports moved from discovery+ to HBO Max.

For those with an active subscription, and who remember their discovery+ account details, the transition has been very smooth. Guidance was provided - i.e. just log in with the same account you already use. On the TV Box it was even simpler - the app automatically carried the credentials across. This was very successful.

Some complications:

Users who forgot their discovery+ details, as they hadn't used them in a log time.
Users who activated a Sky subscription for HBO Max with a different email address to their discovery+ account.
Users who ended their subscription for TNT Sports but discovery+ had continued to work (a fault on our system), and therefore thought they'd still be entitled to HBO Max.
Users who then wanted to upgrade the sport subscription to add entertainment (not commercially something we're allowed to offer).

On the same day (but unrelated to BT/EE):

Now TV have also taken HBO Max content into their app, and THEY also offer access to the HBO Max app. The key part here is that THEY offer the access - we're not allowed to. We wanted to automatically enable everyone for the app who had a valid Now TV subscription, but we weren't allowed to. The guidance we had prepared to help customers on this was invalidated the day before launch, when processes (not ours) were changed.

I totally understand why you'd want to activate HBO Max - I would be the same. For those who haven't chosen to take this route, everything is working exactly as it did before. The transition was successful.

Re: Can't watch anything on HBO Max except TNT Sports

Richardr66 — Thu, 02 Apr 2026 12:46:54 GMT

@imacken wrote:
It's not a case of programmes not appearing 'in the right place' on Now, they don't appear at all. I don't have access to these apps atm, but pretty sure an example of this is the film Argo. Nowhere on Now but immediately watchable on HBO Max.

Argo shows up here on NowTV - have you tried the search function?

Re: Can't watch anything on HBO Max except TNT Sports

imacken — Thu, 02 Apr 2026 12:53:11 GMT

Yes I’ve tried the Search function! Doesn’t show for me on Now. All I see is ‘Argo The Inside Story’.

Re: Can't watch anything on HBO Max except TNT Sports

Richardr66 — Thu, 02 Apr 2026 12:56:48 GMT

@imacken wrote:
Yes I’ve tried the Search function! Doesn’t show for me on Now. All I see is ‘Argo The Inside Story’.

I take back what I said - I confused the two.

Re: Can't watch anything on HBO Max except TNT Sports

imacken — Thu, 02 Apr 2026 13:46:47 GMT

Thanks Darren.
Yes, the TNT transition was fine. It’s the whole HBO/Now thing that has been awkward. Not blaming EE/BT, just stating a fact!

Re: Can't watch anything on HBO Max except TNT Sports

lee-roy20 — Thu, 02 Apr 2026 17:37:19 GMT

So am I right in saying if I have the TNT sports as an extra on the mobile all inclusive I cannot watch films/series on HBO?

Re: Can't watch anything on HBO Max except TNT Sports

DarrenDev — Thu, 02 Apr 2026 17:45:09 GMT

They're not included, but you can purchase an upgrade @lee-roy20 . Please read this post:

https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/td-p/1610026

Re: Can't watch anything on HBO Max except TNT Sports

SoupDragon57 — Fri, 03 Apr 2026 15:24:01 GMT

@imacken Check out the pinned response at the top of the TV forum. It gives instructions on how to link your NOW subscription with HBO Max.

Re: Can't watch anything on HBO Max except TNT Sports

imacken — Fri, 03 Apr 2026 15:53:59 GMT

Already did that some time ago. Doesn’t help the issue being discussed recently. Some content on HBO is not available on Now.

Re: Can't watch anything on HBO Max except TNT Sports

SoupDragon57 — Fri, 03 Apr 2026 17:34:03 GMT

@imacken That'll be down to the deal that Sky/NOW negotiated