topic Re: HBO Max activation problems in TV

HBO Max activation problems

34Slip — Tue, 31 Mar 2026 20:19:29 GMT

I can't activate the new HBO Max service, just the same as not being able to activate Discovery plus app

Why can't EE make it simple for those of us paying for a service!

I went to activate HBO, it went through the account and password check then just hangs ..

I can watch live programs through the guide but the reason l renewed my contract was to get access to the app.

Surely it can't be that difficult, when l was with Talktalk l left them after having to change my TV to use the service, is this happening again?

Maybe should have gone Sky?

Re: HBO Max activation problems

34Slip — Tue, 31 Mar 2026 19:03:50 GMT

I have the same problem, and never got signed in to discovery either because it was never resolved.

Why can't EE make it simple for those of us paying for a service!

I went to active HBO, it went through the account and password check then just hangs ..

I can watch live program through the guide but the reason l renewed my contract was to get access to the app.

Maybe should have gone Sky?

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 06:21:00 GMT

You can't activate the discovery+ and HBO Max apps because you already activated discovery+ just after midnight on March 3rd. Your HBO Max account will have been automatically activated using the same account that you used for discovery+.

Try logging into discovery+ and HBO Max using your email address and take the option to use a one-time code. If you don't see a subscription in there then I can reset the activations to allow you to activate again.

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 06:34:01 GMT

@34Slip I've replied to the other thread you posted - your account is already activated, which is why it won't allow you to activate again.

Re: HBO Max activation problems

34Slip — Wed, 01 Apr 2026 11:46:08 GMT

Thanks for advising that,but it still wont allow me to sign in and set up the HBO Max account using the EE password

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 11:47:47 GMT

@34Slip I'll reply on the other thread to keep things clearer - please don't reply to this thread.

Re: HBO Max activation problems

34Slip — Wed, 01 Apr 2026 11:49:34 GMT

Sorry,mixed up threads

Re: HBO Max activation problems

DarrenDev — Wed, 01 Apr 2026 11:49:38 GMT

You said in the other thread:

Thanks for advising that,but it still wont allow me to sign in and set up the HBO Max account using the EE password

Please email me at eetvsupport@ee.co.uk so that I can take you through this step by step. I need to understand what you're trying to do, and where you're trying to do it.