topic Re: HBO Max and Full Work Package in TV

HBO Max and Full Work Package

Rd2026 — Thu, 26 Mar 2026 07:20:31 GMT

Hi,

I have the full works package. I have logged into the HBO app which pulls through the TNT sports subscription, but doesn't pull through the NOW subscription. I understand some of the content is on the Now TV app, but would prefer it if it's also on the HBO one.

Is this going to be rectified, considering technically I do have both a Now and TNT subscription?

Re: HBO Max and Full Work Package

DarrenDev — Thu, 26 Mar 2026 07:22:28 GMT

It's recommended that you continue to watch it in the Now TV app, where all the same content is still available at the same quality. If you really do want to use the HBO Max app for it, then you can request that it's added to your HBO Max profile by contacting Now TV - they control the subscription, and we cannot do this for you. They're currently only offering this service via online chat, from this screen here (live chat is only available during helpdesk hours):

https://www.nowtv.com/gb/help/get-in-touch/getting-started/setup-and-installation

Re: HBO Max and Full Work Package

NeilMac18 — Thu, 26 Mar 2026 07:47:55 GMT

Good morning

I have exactly the same issue - thanks to your post and the below reply I have just emailed NOW using the below link as the new app is useless currently and I cannot access any content through HBO Max app, just sport - I am assuming alot of people will be in the same boat.

Hopefully they will correct the subscription issue (checking the HBO Max app in subscription it only has me down for TNT sports) as my concern is the content will be moved from NOW due to the launch.

Re: HBO Max and Full Work Package

DarrenDev — Thu, 26 Mar 2026 07:50:35 GMT

Content will not be moved - Now TV have guaranteed that they will remain in sync with HBO Max for the content, which is why they're recommending everyone continue to use the Now TV app. There are currently no plans for Now TV to synchronise their memberships with HBO Max - it will be by-request only, via their live chat.

Re: HBO Max and Full Work Package

NeilMac18 — Thu, 26 Mar 2026 07:56:29 GMT

Thanks for the confirmation - seems strange to launch such an app and not provide the correct access to the content. If not careful a few people will make the mistake of paying twice, for access they should have, by setting up an additional subscription on HBO Max.

Re: HBO Max and Full Work Package

DarrenDev — Thu, 26 Mar 2026 08:00:45 GMT

Commercial decisions don't always make sense to the customer unfortunately @NeilMac18 - Now TV and HBO Max aren't the same company, so I'm sure you can imagine the commercial implications of what's going on.

Re: HBO Max and Full Work Package

NeilMac18 — Thu, 26 Mar 2026 08:04:14 GMT

Absolutely- very good point. Alot of players here and with content being king I am keen to get the correct access through HBO Max - many thanks for providing the link previously. I will let you know if they reply and/or add the correct subscription

Re: HBO Max and Full Work Package

MikeAlanR — Thu, 26 Mar 2026 08:44:01 GMT

Thanks for this @DarrenDev

I had read we get standardalone access via now. Process literally took 2 mins and can see both NowTV subscription (basic with ads) and EETV TNT on the hbo subscription.

MikeAlanR

Re: HBO Max and Full Work Package

DarrenDev — Thu, 26 Mar 2026 08:45:21 GMT

Thanks - good to hear that the process is working @MikeAlanR

Re: HBO Max and Full Work Package

NeilMac18 — Thu, 26 Mar 2026 09:19:33 GMT

Hi MikeAlanR

How did you do that - what is the process?

I can see HBO Max in the top bar of NOW and everything works fine - but going directly to the HBO Max appI get in but as per the original post only has me as TNT sports and cannot view any other content apart from sports

Re: HBO Max and Full Work Package

DarrenDev — Thu, 26 Mar 2026 09:24:14 GMT

See the comment above @NeilMac18

https://community.ee.co.uk/t5/TV/HBO-Max-and-Full-Work-Package/m-p/1608970/highlight/true#M16264

Re: HBO Max and Full Work Package

Col996s — Thu, 26 Mar 2026 19:56:42 GMT

I went onto the Now chat line and they ended the call!

Re: HBO Max and Full Work Package

TheWirralWhite — Thu, 26 Mar 2026 20:48:18 GMT

So if reading this right as a full works ee customer we just have to go to the HBO Max App for TNT Sports , everything else should be available on the Now App, movies , series etc ??

Re: HBO Max and Full Work Package

Walkingblue — Thu, 26 Mar 2026 22:35:14 GMT

Hello, I’ve the same issue accept my tnt subscription isn’t pulling through - the HBO app says I’ve no subscription but I am on the full works package. Please advise

Re: HBO Max and Full Work Package

ryanjg — Fri, 27 Mar 2026 09:49:53 GMT

Just to make you aware, the NOW app does not contain all of the content in certain scenarios.

For instance, the Wizard of Oz movie. If you have Entertainment + HBO Max only (so no Cinema membership), the NOW app will not let you watch it - it’ll say you need to upgrade to Cinema. However, this film is watchable on the HBO Max app with your included Entertainment + HBO Max membership.

It seems whenever the same content is on Cinema and HBO Max, NOW gives the Cinema membership precedence and does not let you watch it.

Re: HBO Max and Full Work Package

NeilMac18 — Sat, 28 Mar 2026 08:16:37 GMT

Just an update following the above tread and you kindly providing the link to contact NOW.

Using the link I reached out to NOW. They came back with an email containing a series of security questions and this morning have came back with a further email that had a link, which enabled me to connect my account to the HBO Max app.

Just checking on our TV, computer and mobile I can now access all of the content I was hoping too (on top of TNT sports). On the subscription page I now have the additional subscription of "Basic with Ads" as well as "TNT Sports".

Re: HBO Max and Full Work Package

TWillo70 — Sun, 29 Mar 2026 08:51:26 GMT

I had the same problem but thanks to your advice the subscription was quickly updated by contacting NOWTV through the Chat service.

All up and running within minutes

Re: HBO Max and Full Work Package

Uric — Mon, 30 Mar 2026 10:02:53 GMT

I am stressed OAP who just wants to press a button to make things work.
I have an EE/BT package for Sky Sports and TNT etc. and I want access to HBO Max. I turn on my tv and press the new HBO MAX app and try to follow the on screen instructions but I soon disappear down the rabbit hole!

I don’t want to pay any more; I just want to get what I am apparently entitled to without an stress-induced heart attack. Is that possible?
any help gratefully received.

Andrew

Re: HBO Max and Full Work Package

DarrenDev — Mon, 30 Mar 2026 10:30:49 GMT

@Uric if you didn't use the discovery+ app before, then there's no need to use the HBO Max app now - it's all the same content.

If you did use the discovery+ app before, then the HBO Max app would have signed in automatically.

If you absolutely do want to try the HBO Max app out, then you'll need to activate your account first. Visit https://id.ee.co.uk/ and select the "Plans & Subscriptions" link in the top right corner. From there you'll see HBO Max mentioned, where you can click a button to "Start Activation".

Re: HBO Max and Full Work Package

lee-roy20 — Thu, 02 Apr 2026 16:53:14 GMT

I have the full works package with TNT sports. Is it possible to get full access to HBO?