topic Can not log on to HBO but have TNT sports through EE in TV

Can not log on to HBO but have TNT sports through EE

Diane8406 — Fri, 27 Mar 2026 11:22:56 GMT

Hi,

I can not seem to log on to HBO max to watch TNT sports which I pay for through EE. I never signed up to Discovery+

I have tried a few things but just can not log on.

Should I contact EE or has someone else had this issue?

With just with the TNT sport does this also mean you wont have access the whole of HBO max and would I still need to sign up for the full access?

Many thanks for any help

Re: Can not log on to HBO but have TNT sports through EE

DarrenDev — Fri, 27 Mar 2026 11:44:17 GMT

I can see you only activated your discovery+ yesterday, so your HBO Max account won't be automatically activated.

You need to log into the EE app or web site to activate HBO Max, however there's a fault that means that option isn't currently available to you. This fault will be fixed for everyone on Monday, however we've manually fixed your account now.

Wait about 15 minutes (so after midday today) and then log into the EE app or web site and select the Plans & Subscriptions section, and you should see a button appear.

Re: Can not log on to HBO but have TNT sports through EE

tomjon92 — Sat, 28 Mar 2026 17:55:54 GMT

So you change the service on the 26th of march but ee customers have to wait till monday so we can actually activate HBO Max to watch TNT on the app? This is rubbish

Re: Can not log on to HBO but have TNT sports through EE

DarrenDev — Sat, 28 Mar 2026 18:01:33 GMT

Customers who were already using the discovery+ app can use the HBO Max app.

Customers who only just chose to access the app for the first time in the last 48 hours, despite having had the option potentially for months, are unfortunately currently not able to activate HBO Max.

Re: Can not log on to HBO but have TNT sports through EE

Paulqu11 — Sun, 29 Mar 2026 06:37:29 GMT

Hi wonder if you could help,I am an EE customer and have used Discovery+ for over a year.I have downloaded the Hbo Max app this morning and logged in ok.It tells me I cant access TNT and to contact my supplier.

Re: Can not log on to HBO but have TNT sports through EE

Peterbarber — Sun, 29 Mar 2026 06:51:48 GMT

I'm an EE mobile user with discovery+ but I can't download the hbomax app. It says app not available in my country

Re: Can not log on to HBO but have TNT sports through EE

Paulqu11 — Sun, 29 Mar 2026 07:47:41 GMT

I can watch Tnt on Tv but not on mobile or laptop.

Re: Can not log on to HBO but have TNT sports through EE

RobinMarsden — Sun, 29 Mar 2026 09:58:31 GMT

Hi there,

this is the same with me. I want to watch the final stage of the Volta A Catalunya on TNT Sports Via HBO Max, which I should have via my BT / EE TV Package.

it started 3 minutes ago!

I have followed the instructions on the app, but the link to activate HBO via EE doesn’t work.

can you help please?

thanks,

Robin

Re: Can not log on to HBO but have TNT sports through EE

Peter_W — Sun, 29 Mar 2026 10:19:44 GMT

Hey @Paulqu11 , welcome to the Community!

If you were previously watching through the Discovery+ app, can you please double check you are definitely using the exact same logins?

The same goes with you, @RobinMarsden; if you've already been logging in and using TNT Sports via Discovery+, then the previous logins should work automatically. There's no need to activate again.

Peter

Re: Can not log on to HBO but have TNT sports through EE

Paulqu11 — Sun, 29 Mar 2026 10:27:00 GMT

Many thanks,thats it, i was using a different password

Re: Can not log on to HBO but have TNT sports through EE

Peter_W — Sun, 29 Mar 2026 10:31:41 GMT

Cheers @Paulqu11, I'm glad you managed to get that sorted 😊

Peter

Re: Can not log on to HBO but have TNT sports through EE

RobinMarsden — Sun, 29 Mar 2026 11:38:30 GMT

Thanks Peter.

My Discovery Plus subscription through Apple from last year has expired, so I need to access and activate HBO Max via EE so that I can subscribe through HBo Max.

Is there any way I can do this today?

Thanks,
Robin

Sent from my iPhone

Re: Can not log on to HBO but have TNT sports through EE

Peter_W — Sun, 29 Mar 2026 12:35:02 GMT

Thanks @RobinMarsden, is it the activation route outlined on this help page that you're following here?

If that's correct, where does this seem to be going wrong?

Peter

Re: Can not log on to HBO but have TNT sports through EE

Sparky64 — Fri, 03 Apr 2026 12:25:32 GMT

I am unable to access HBO Max to view my TNT subscription.

I have tried to find help with this and am being diverted to other people’s questions about the same thing. This is following the link to find a solution.

With due respect I just want a solution, I don’t want to know who else is in the same position.

Re: Can not log on to HBO but have TNT sports through EE

DarrenDev — Fri, 03 Apr 2026 12:28:59 GMT

With all due respect @Sparky64 you can't expect us to go through the same list of questions with you and provide the same answers every time - that only wastes your time, and ours.

Have you read through this post, which covers pretty much every scenario, and what you need to do:

https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/td-p/1610026

Re: Can not log on to HBO but have TNT sports through EE

Sparky64 — Fri, 03 Apr 2026 12:55:39 GMT

I would have done if the ‘find a solution’ link had sent me to it. Instead I was forwarded to the long chain of customer queries.
I will try the link now.

My ‘due respect’ is to the validity of the queries of others. I am surprised at the passive aggressive text manner of someone involved in Customer Service.

Re: Can not log on to HBO but have TNT sports through EE

Alexyag — Sat, 11 Apr 2026 12:48:28 GMT

Is anyone else still experiencing problems with this? There’s no way I’m able to activate hbo through the app

Re: Can not log on to HBO but have TNT sports through EE

Debbie_G — Sun, 12 Apr 2026 14:32:05 GMT

Hi @Alexyag.

Welcome to the community.

I’m sorry to hear you’re having trouble activating HBO through the app.

You can find some useful information to help on the link @DarrenDev provided above.

If you're still having issues, please get in touch with our customer support team. They can help troubleshoot and check that your account is set up correctly.

Debbie

Re: Can not log on to HBO but have TNT sports through EE

AyrtonKnowles — Wed, 15 Apr 2026 17:13:01 GMT

Hi,

I have tnt sports through EE but have never actived it when it was on discovery plus. Can you explain how I activate it now on HBO max?

thank you

Re: Can not log on to HBO but have TNT sports through EE

TAzam — Wed, 15 Apr 2026 20:39:53 GMT

Hi I have the same issue, trying to access Hbo max to watch TNT sports - I have gone to Plans & Subscriptions in my EE account and there isn't a button, please advise?