topic Re: BBC 3 voice out of sync in TV

BBC 3 voice out of sync

Aaronsuk — Sun, 15 Mar 2026 21:03:39 GMT

When watching BBC 3 on my EETV box pro the voice is out of sync. I have restarted the box, restarted my soundbar and still have the same issue. All other channels are fine. Any suggestions on how to fix this?

Re: BBC 3 voice out of sync

zulu17 — Sun, 15 Mar 2026 21:18:34 GMT

Hi @Aaronsuk You have the option to watch the BBC Three programme via the BBc iPlayer - looks like maybe an an issue with the broadcast/transmission in which case it would be out of your control - i presume you are in ip mode rather than aerial mode.

Re: BBC 3 voice out of sync

Aaronsuk — Mon, 16 Mar 2026 00:39:58 GMT

Hi @zulu17 , I am using the IP mode. All other channels are fine which is weird. I have had the problem since early last week. I can use Iplayer, however it's a pain to keep doing that when the channel is there to be viewed. It's like the the sound is 2 seconds behind what's happening on the screen.

Re: BBC 3 voice out of sync

Katie_B — Tue, 17 Mar 2026 08:46:53 GMT

Thanks for confirming @Aaronsuk.

I would recommend giving us a call and reporting this to our technical care team who can complete a full diagnostics for you.

Please be sure to keep us updated here on the community.

Katie

Re: BBC 3 voice out of sync

zulu17 — Tue, 17 Mar 2026 09:55:19 GMT

It really is i suspect a transmission problem with the Ip mode BBC Three HD channel 24... should be easy enough for EE to replicate on a Box Pro . The channel only broadcasts from 7pm in the evening and overnight but it does seem a problem over several days.

Re: BBC 3 voice out of sync

DarrenDev — Tue, 17 Mar 2026 11:39:27 GMT

It has been raised with our content processing team - they're investigating.

Re: BBC 3 voice out of sync

DarrenDev — Tue, 17 Mar 2026 12:14:54 GMT

The issue was confirmed (also affecting CBeebies), and is now fixed.

Thanks for taking the time to report the issue, and sorry for any inconvenience caused.

Re: BBC 3 voice out of sync

Aaronsuk — Wed, 18 Mar 2026 22:57:07 GMT

I spoke to a lovely member of staff at EE, she had the same issue. It's now resolved and working fine. Thank you all for the replies and help.