topic Re: bt bb and ee tv in TV

bt bb and ee tv

awelshman — Thu, 12 Mar 2026 16:29:35 GMT

hello , i re-contracted my bb with bt ,my tv and mobile with ee all done by bt ,she ordered a new eetv pro box and wifi extender , according to bt both the box and extender were dispached with 1 tracking number so i would assume they would be bundled together but today postie only delived the extender ,if the pro box does not turn up who should i contact , bt or ee ? my details in my bt app say i do not have bb or tv only mobile and in ee i only have mobile also . anybody got any ideas thanks

Re: bt bb and ee tv

awelshman — Thu, 12 Mar 2026 15:52:06 GMT

Re: bt bb and ee tv

Rach_H — Thu, 12 Mar 2026 19:01:35 GMT

Hi @awelshman,

Welcome to the Community!

We want to make getting set up as straightforward as possible, so I'm sorry to hear about this confusion. I'd recommend reaching out to the team at EE, and they'll be able to look into this for you.

Rach