topic Re: Can’t connect to Netflix etc on tv since changing to digital broadband in TV

Can’t connect to Netflix etc on tv since changing to digital broadband

Teuchterno12 — Mon, 17 Nov 2025 14:23:13 GMT

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

Katie_B — Mon, 17 Nov 2025 17:58:40 GMT

Hi @Teuchterno12.

Welcome to the community.

Are you experiencing this issue with all apps?

Do you see an error message?

Please provide more information so we can help.

Katie

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

XRaySpeX — Mon, 17 Nov 2025 19:12:21 GMT

What is " digital broadband"? Do you have fixed EE Home BB or do you have a mobile BB router?

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

Teuchterno12 — Tue, 18 Nov 2025 10:25:02 GMT

Have EE Broadband with digital phone , can access wifi on iPhone iPad but not smart tv even with entering the wifi code - many times and resetting router again many times to see if they will connect

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

Ali_A — Tue, 18 Nov 2025 13:36:42 GMT

Hi @Teuchterno12

You may need to access your router hub settings to change the WIFI band to 2.4 GHz for compatibility with your Smart TV.

If you let us know which EE router do you have, and what's the make/model of your Smart TV we can help with the steps on how to do this.

You could also try connecting your TV directly to your router through ethernet cable instead, if your TV has a connection for it.

Ali

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

Sylviamm — Fri, 06 Mar 2026 15:59:43 GMT

I also cannot connect my TV WiFi to the new router. I have tried compatible and have tried DMZ, but to no avail.

Samsung UE32T4300AKXXU

Router Smart Hub Plus

Cheers Sylvia

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

Sylviamm — Fri, 06 Mar 2026 16:07:15 GMT

It seems, I did not try the compatible WiFi, as I did not enter a password and save it. Is that worth a try?

Cheers Sylvia

Re: Can’t connect to Netflix etc on tv since changing to digital broadband

XRaySpeX — Fri, 06 Mar 2026 16:21:14 GMT

@Sylviamm : Yes. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.