Amazon Prime Video

BigLugs — Wed, 04 Mar 2026 09:40:43 GMT

Since swapping over to EE from Plusnet, and using the new hub (6), I've been unable to watch Prime Video. Everything else on my Philips TV works fine. It's been very frustrating.

And so, I've been reading through the forum looking for solutions and it seems that the router is, for some reason, messing up DNS - freezing so to speak.

I did try to manually alter the DNS settings on my telly, but couldn't do it with a basic remote control. So.

This is where the Android app DNSNet helped. It allowed me to easily set the telly dns settings to Cloudflare 1.1.1.1 and now I can watch Prime.

I hope this helps anyone else having the same issues.

Re: Amazon Prime Video

Alex_H — Wed, 04 Mar 2026 09:47:36 GMT

Hi @BigLugs,

Welcome to the EE Community

Thanks for taking the time to share the solution to the issue you were having, hopefully that can help anyone else having the same issue.

Alex

topic Re: Amazon Prime Video in TV

Amazon Prime Video

Re: Amazon Prime Video