topic Re: HBO Max in TV

HBO Max

SB287 — Wed, 25 Feb 2026 11:00:41 GMT

Hello.
I wonder if someone could help me please? We currently have the Full Works package, primarily so that we can watch Sky Sports and football on TNT Sports, but have recently received emails about certain items moving to HBO MAX. One email says to watch TNT Sport/Discovery+, we need to download the HBO app, while the next says that we can get HBO via the NOW app. While I'm generally okay with tech, I am nearly 75 & do find some things a bit confusing, and I'm afraid this is one of those confusing things, eg do we need to add the HBO app, or is TNT Sport going to be available on the Now app? I understand that this needs to be done on 26 March, but would be really grateful if someone could give me an itemised list of exactly what I'll need to do on that date so that we can continue to watch the same things that we can watch now.
Sorry to be a nuisance but I'm finding the current info quite confusing. Thank you.

Re: HBO Max

rkelly1 — Wed, 25 Feb 2026 11:41:28 GMT

HBO Max is/will be its own application. Now TV partners with Sky who also offer HBO product but for the purposes of using through EE, you would need to use the HBO MAx app and use the same login details that you use currently on the Discovery app

Re: HBO Max

DarrenDev — Wed, 25 Feb 2026 12:49:45 GMT

You won't need to do anything on your TV Box Pro - the TV channels will continue to work, and the HBO Max app will be automatically installed for you.

If you use the discovery+ app on any other devices then you'll need to install the HBO Max app on them and then log in with your discovery+ username and password.

Everything in the Now TV app (i.e. the entertainment and cinema) will still be there, as it is now. No change required.

Re: HBO Max

Philipchrbkk — Fri, 27 Feb 2026 17:08:53 GMT

I have the apple TV box however I'm unable to download hbo max as it isn't listed in the app store. What's the solution?

Re: HBO Max

Richardr66 — Fri, 27 Feb 2026 18:10:13 GMT

It doesn't launch until 26 March, so it is just a question of waiting, and downloading then.

Re: HBO Max

KJPitt — Sat, 07 Mar 2026 17:16:57 GMT

We are also wondering about viewing via Apple TV please. Notice that the Apple TV question hasn’t been picked up yet. Please can EE respond.

Re: HBO Max

Leanne_T — Sun, 08 Mar 2026 08:39:38 GMT

Hi @KJPitt

Thanks for coming to the community.

Please see the TNT Sports is moving to HBO Max - The EE Community article and the HBO Max launch and what this means for EE TV customers with NOW Entertainment page, for full information on what's changing and how to find the HBO Max app.

Leanne.

Re: HBO Max

KJPitt — Sun, 08 Mar 2026 23:48:30 GMT

Thanks for picking up my question. We don’t have a NOW TV Entertainment package so this doesn’t help. We log in via Discovery+.

Karen

Re: HBO Max

Michael_D — Mon, 09 Mar 2026 08:48:06 GMT

Hi @KJPitt.

If you just mean for watching TNT Sports channels, you'll need to watch through the HBO Max app from 26th March.

The app won't be available for download just yet, but when 26th March comes around, you'll be able to download it and login with your current discovery+ login.

There is more on the TNT Sports move on our TNT Sports is moving to HBO Max community page.

Michael

Re: HBO Max

gormor — Thu, 06 Aug 2026 14:18:55 GMT

Hi Darren, I have EE and my account tells me that NOW Entertainment & HBO Max (basic) are included. When I click onto the HBO Max app (on my EE TV start-up menu) I am taken to HBO Max - but when I click on any HBO programme I am told to contact EE. Can you please help?

Re: HBO Max

DarrenDev — Thu, 06 Aug 2026 14:23:28 GMT

Access to the HBO Max app isn't provided by EE @gormor - all the HBO Max content is available within the NOW app.

You can request access to the HBO Max app from NOW if you want, by following the instructions shown here:

https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/m-p/1610026#M16511:~:text=2.-,EE%20TV%20(BT%20or%20EE%20Broadband),-If%20TNT%20Sports

Re: HBO Max

Phil_8049 — Thu, 29 Oct 2026 16:01:22 GMT

Afternoon humans.

I've recently had issues with my HBO MAX app, where one minute I have access, then the next day mostly all programs are 'gain access'

Cut a long story short. After 2 phone calls to EE, where the 1st one said it was a Now TV issue and not EE, bearing in mind the Now TV homepage basically says any issues through EE is an EE problem to sort!

I didnt even contact Now TV and went straight back to EE (2nd call), where my issue was sorted, instead of being shoved over to Now TV.

I find out that EE are moving HBOMAX under the Now TV banner, so my HBOMAX app will be obsolete.

Please EE, if there are certain things that are under consideration, isn't it worth a bit of communication to let your 'paying subjects' know what is going on!

Kind regards

Your humble servant.

Phil 🙂

Re: HBO Max

DarrenDev — Thu, 29 Oct 2026 16:09:16 GMT

@Phil_8049 access to HBO Max for TNT Sports is managed/sold by BT and EE. HBO Max Entertainment isn't sold by BT or EE, and isn't something we can provide access to. Any issues inside the HBO Max app are also outside of our remit, and not something we can help with.

If you buy NOW Entertainment with HBO Max from BT or EE then this provides access to the HBO Max content within the NOW app. You can then choose to request access to the HBO Max app from NOW - again, this isn't something we have any ability to give to you.

Note: EE have never sold HBO Max Entertainment - it hasn't been moved, and nothing has changed or is changing in this respect.

Re: HBO Max

Phil_8049 — Thu, 29 Oct 2026 16:17:36 GMT

Hi @DarrenDev

Thank you for reply.

I never mentioned in my post anything about who buys or does not buy!

I reiterate that what I was told about HBO MAX moving under the Now TV app, was told to me by 2 different EE advisers!

Phil

Re: HBO Max

DarrenDev — Thu, 29 Oct 2026 16:27:13 GMT

My full time job is EE TV @Phil_8049 - the agents have to deal with all EE products, and their knowledge is spread thin so they can be known to guess or assume.

HBO Max isn't moving under NOW TV - it's been there since launch. NOW is the default place for you to access the HBO Max content, however you have the option to request direct access to the HBO Max app from NOW if you'd like.

Re: HBO Max

Phil_8049 — Thu, 29 Oct 2026 16:34:52 GMT

Hi @DarrenDev

Thank you again.

I m fully aware now of where and how to gain access to EE products.

But please correct me if I'm wrong. But as an EE expert, shouldn't you be giving your knowledge to your agents, as you have so eloquently put it, so they dont have to guess or assume.

Bearing in mind they are your front line, who have to deal with some unruly customers.

Phil

Re: HBO Max

DarrenDev — Thu, 29 Oct 2026 16:48:50 GMT

The information they need is provided to them on the systems they use. In your case, they've decided to add their own interpretation to it, by saying that things are moving - possibly in an attempt to appease you.

But by the sounds of it, you have everything you need. Is that correct?

Re: HBO Max

Phil_8049 — Thu, 29 Oct 2026 16:56:34 GMT

As I stated previously, my issue has been sorted.

Please don't take me for a fool in saying that your agents were trying to appease me. They were very good in helping me getting to the crux of the problem.

Re: HBO Max

DarrenDev — Thu, 29 Oct 2026 17:00:33 GMT

As long as your issue is solved then everything is great.

I just don't want others reading this thread to be confused with the misinformation. HBO Max is available in the NOW app, and access to the HBO Max app can be requested from NOW directly by following the instructions here.