topic Re: EE TV App Issues in TV

EE TV App Issues

Timbo45 — Fri, 20 Feb 2026 09:39:05 GMT

Recent updates to the App on iOS seem to have caused a pairing issue.

Mine frequently comes up Lost Connection with the options to Cancel a recording request , Pair again or Send Anyway - which works. In settings it states Connection Stalled.

Version is 7.1.8

Re: EE TV App Issues

DarrenDev — Fri, 20 Feb 2026 09:37:43 GMT

Do you have any more details on your issues @Timbo45 ? You only posted a title, with no message

Re: EE TV App Issues

Timbo45 — Fri, 20 Feb 2026 09:40:05 GMT

@DarrenDev

Not sure what happened there but corrected now.

Re: EE TV App Issues

DarrenDev — Fri, 20 Feb 2026 09:48:04 GMT

I can't see an active EE TV subscription, to be able to find your device. That's OK though - it's not a requirement to use the app.

Could you please let me know the device ID shown at the bottom of the My TV -> Settings screen, so that I can see what's going on with your pairing.

Also, one question: do you turn the power off to your TV Box when not using it?

Re: EE TV App Issues

Timbo45 — Fri, 20 Feb 2026 10:03:56 GMT

@DarrenDev

TV & Box etc were turned off every night but not now. The box is now in deep sleep overnight to minimise power consumption.

Correct I do not have a subscription & the device ID is 2C0D9A59.