topic Re: Picture breaking up on live tv in TV

Picture breaking up on live tv

andyjleslie — Thu, 19 Feb 2026 13:15:53 GMT

Apps work fine but live TV breaks up and is unwatchable at least once a day. Very frustrating.

Re: Picture breaking up on live tv

andyjleslie — Thu, 19 Feb 2026 13:17:28 GMT

I am using pro TV box plugged directly into the EE hub

Re: Picture breaking up on live tv

Leanne_T — Thu, 19 Feb 2026 16:06:27 GMT

Hi there @andyjleslie

Thanks for coming to the community.

Have you tried restarting the router to see if this helps?

If not and live TV continues breaking up, please get in touch with our TV tech guides and they can get the connection looked into.

Thanks 🙂

Leanne.

Re: Picture breaking up on live tv

andyjleslie — Thu, 19 Feb 2026 16:50:33 GMT

I have restarted my router and TV box. Nothing helps. On a more worrying note I had a call saying they were from EE and asked about the problem and then wanted to change to password to my Gmail account. I hung up at this point. The number was 07340 187429. Had an email from "community support" asking for best contact number - I feel foolish that I gave it and this is probably where the problem started.

Re: Picture breaking up on live tv

andyjleslie — Thu, 19 Feb 2026 17:39:28 GMT

I have restarted both the router and TV box many times