topic Re: EETV UHD/Now query in TV

EETV UHD/Now query

turnerlfc88 — Thu, 19 Feb 2026 16:42:39 GMT

Hi!

Sorry if this is going over old ground, I just can't find a definitive answer.

I cancelled Sky today, and looking at EETV. All looks great, but seeing reports of UHD/4K not working on the Now TV app, is this correct? But it works fine through the actual boxes (Edge/Pro) themselves?

Thanks a lot

Re: EETV UHD/Now query

DarrenDev — Thu, 19 Feb 2026 16:46:41 GMT

Now TV Ultra Boost is not currently available on EE TV - so no UHD/4K content from Now TV via EE TV.

Re: EETV UHD/Now query

turnerlfc88 — Thu, 19 Feb 2026 16:49:28 GMT

Ah thanks for your reply. I know where I went wrong! Very helpful.

Re: EETV UHD/Now query

Alanadair — Fri, 10 Apr 2026 08:02:06 GMT

Hi, any idea when/if Ultra boost will be available on Now Tv via EEtv? Cheers.

Re: EETV UHD/Now query

DarrenDev — Fri, 10 Apr 2026 08:12:52 GMT

It'll be announced when a date is known. No hints/clues/estimations can be given before then.

Re: EETV UHD/Now query

Malinda2708 — Tue, 26 May 2026 16:30:57 GMT

Hello there

I have just moved our services from Virgin to EE , mostly because of your recording box . I asked for UHD Sky -sports and have only found out afterwards that this is not possible and that it’s the box limitations that’s the issue. If this is the case how can you ever offer ultra boost (NOW) if it’s a hardware limitation?

I left Virgin because of their insistence on streaming … which to be honest we can all do ourselves these days. We have not completed our order yet with EE but don’t want to feel we’ve made a mistake.

Is there anyway that we will be able to upgrade the NOW element directly to get UHD . It seems such a waste having state of the art TV’s if you can’t get the signal.

Malinda

Re: EETV UHD/Now query

DarrenDev — Tue, 26 May 2026 16:34:49 GMT

The hardware is capable of showing the channel, however the BT/EE ordering/provisioning systems cannot currently support Ultra Boost. It's therefore currently not available.

It will be made available at some point in the future, but no date can be given.

Re: EETV UHD/Now query

Delboy09 — Tue, 26 May 2026 16:38:04 GMT

As far as we have been told by a well ragarded Mod on these forums it is not a box limitation as it will quite capably show 4k programmes on the TNT sports channel, it it rather a limitation with the EE ordering system which has been ongoing for almost two years now which is unbelievable.

Re: EETV UHD/Now query

Malinda2708 — Tue, 26 May 2026 16:59:00 GMT

Ok thanks for the update

Sp does that basically mean that EE/BT can’t reach an agreement with Sky or Now …:i feel like you have to have a degree in TV to understand these things 🤨

I hate feeling disappointed with decisions made so I’m not sure what to do .

Best regards

Malinda

Re: EETV UHD/Now query

Weerab2024 — Tue, 26 May 2026 18:42:04 GMT

@Malinda2708 It's to do with the BT/EE ordering systems, so nothing to do with an agreement between Sky and BT/EE.

It will be made available at some point but there is no time frame of when the systems will be able to support it.

If you want a recordable TV box with subscription channels, BT/EE is currently the only offering now with their pro box.

If you take a package and don't like it once you have it, you have 14 days to cancel.

Re: EETV UHD/Now query

Malinda2708 — Tue, 26 May 2026 18:48:41 GMT

Thanks

The most annoying thing is we had a recordable subscription with Virgin…and UHD ! my daughter wanted to move her contract to our house and we lost two boxes ! This is why we’ve gone to EE and cancelled Virgin. I nearly cried

Well probably stick with it and hope for the best .

Malinda

Re: EETV UHD/Now query

Weerab2024 — Tue, 26 May 2026 19:29:30 GMT

Unfortunately Sky and Virgin are now shifting to streaming only options and phasing out recording options.

The EE pro box is the only recordable option now as the EE edge or apple box only allow streaming and catch up too.

Whether EE go the same way in the future is anyone's guess.

Re: EETV UHD/Now query

Malinda2708 — Tue, 26 May 2026 19:46:16 GMT

I was wondering that , perhaps they should keep offering it , they gained us because of it … but then maybe we’re watching TV differently to most.