https://community.ee.co.uk/t5/TV/Apple-ee-remote/m-p/1599737#M15516 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3232295">@Stewartie</a>&nbsp; You need to call customer support about this. &nbsp;It’s not right so you’ll probably be sent a new remote.&nbsp;</P> Thu, 05 Feb 2026 08:17:49 GMT Chris_B 2026-02-05T08:17:49Z https://community.ee.co.uk/t5/TV/Apple-ee-remote/m-p/1599716#M15513 <P>My ee remote keeps unpairing after about 30-40 secs. Have tried new batteries but the same thing happens, have to keep repairing with box. Have tried an original apple remote from another apple tv box and it pairs fine and works as expected. Ee one keeps in unpairing with other apple tv.&nbsp;</P> Wed, 04 Feb 2026 20:12:05 GMT https://community.ee.co.uk/t5/TV/Apple-ee-remote/m-p/1599716#M15513 Stewartie 2026-02-04T20:12:05Z https://community.ee.co.uk/t5/TV/Apple-ee-remote/m-p/1599737#M15516 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3232295">@Stewartie</a>&nbsp; You need to call customer support about this. &nbsp;It’s not right so you’ll probably be sent a new remote.&nbsp;</P> Thu, 05 Feb 2026 08:17:49 GMT https://community.ee.co.uk/t5/TV/Apple-ee-remote/m-p/1599737#M15516 Chris_B 2026-02-05T08:17:49Z