topic Add on stopped working in TV

Add on stopped working

Hana123- — Tue, 03 Feb 2026 16:04:28 GMT

Hi, Apple TV is an add on service as part of my plan but it seems to have suddenly stopped working and I can no longer use it or log in to it. How do I rectify and why has this happened

Re: Add on stopped working

Leanne_T — Tue, 03 Feb 2026 17:56:28 GMT

Hi @Hana123-

Thanks for coming back to the community.

What happens when you try and log in? Do you get an error message?

Also, is the add-on still showing in your EE app?

Speak to you soon 🙂

Leanne.

Re: Add on stopped working

Hana123- — Wed, 04 Feb 2026 06:25:47 GMT

Hi Leanne,

It doesn't recognise my login details and yes, its still an add on, on my account.

Hana

Sent from Outlook for Android<>

Re: Add on stopped working

Leanne_T — Wed, 04 Feb 2026 08:35:29 GMT

Thanks for the quick reply @Hana123-

Are you using the same email and password you registered with? Have you tried changing the password?

If you have tried this and still unable to log in, please give us a call, and the team will get this looked into for you 🙂

Leanne.