topic Re: Now TV audio description in TV

Now TV audio description

BabyManatee — Thu, 22 Jan 2026 09:44:03 GMT

Since yesterday, various shows via the NOW TV app on my EE box have audio description turned on and no way to turn it off as the options in audio & subtitles are English or English with 1 of them permanently selected.

This must be a problem with the EE box app as this does happen on the Now TV app in my phone, PC or smart TV.

Anyone have the same issue?

Re: Now TV audio description

DarrenDev — Thu, 22 Jan 2026 10:07:15 GMT

This is a known issue with the Now TV app on the EE TV Boxes. Now TV are aware, and they're working on a fix.

Sorry for the inconvenience.

Re: Now TV audio description

Nikki210182 — Tue, 03 Feb 2026 12:28:02 GMT

Yes! I’ve been having the same problem, but it appears to only be with 1 tv show that I’m watching. Like you, it doesn’t do it if I watch Now TV on my phone

Re: Now TV audio description

DarrenDev — Tue, 03 Feb 2026 13:22:59 GMT

Now TV don't support Audio Description on the EE TV Box, but accidentally turned it on - this is what caused the original issue. They fixed it later that day, and we're not aware of it still happening.

@Nikki210182 what programme are you watching that is playing Audio Description in the Now TV app on the EE TV Box?

Re: Now TV audio description

Kay2026 — Tue, 03 Mar 2026 22:41:12 GMT

I have also got this issue on the now tv app on the ee box its got audio description on and we cant turn it off. This was on the how to train your dragon live action movie but when we tried a different movie it didnt have it on.

Re: Now TV audio description

DarrenDev — Wed, 04 Mar 2026 10:01:48 GMT

Thanks @Kay2026 - we've passed this info onto Now TV.

Re: Now TV audio description

zulu17 — Wed, 04 Mar 2026 11:50:07 GMT

As an aside Now have been reporting on their service status page for several weeks an issue with audio description (affecting all platforms)

https://www.nowtv.com/gb/help/service-status

Currently (4march) the information from NOW is

“Availability of audio description is currently limited.

Audio description isn’t available for any on-demand shows or movies right now due to a technical issue. Our teams are working hard to resolve this issue. Thanks for your patience, and we’re sorry for any inconvenience.”

Re: Now TV audio description

Rio15 — Thu, 05 Mar 2026 12:38:03 GMT

I also have this problem

Re: Now TV audio description

Rio15 — Thu, 05 Mar 2026 12:38:29 GMT

I have the same problem as above when will this be fixed?

Re: Now TV audio description

DarrenDev — Thu, 05 Mar 2026 13:04:17 GMT

Now TV have told us they expect this to be fixed by this Friday (i.e. tomorrow). They haven't given any more detail yet.

Re: Now TV audio description

RoseG — Mon, 27 Apr 2026 22:02:12 GMT

I’ve been having this issue since yesterday too…

Re: Now TV audio description

DarrenDev — Tue, 28 Apr 2026 02:47:57 GMT

What programme are you watching @RoseG ? This issue is now affecting specific videos, rather than everything in the app.