topic Re: Very poor picture quality in TV

Very poor picture quality

Chriswheatcroft — Thu, 06 Nov 2025 08:52:02 GMT

Since I switched over from sky TV and sky broadband to a full EE service, the quality of the picture is so poor that you cannot watch certain channels properly. The only way to watch these channels is to watch in HD. However, whist you can watch them, they are not in the HD quality that you would expect. I have had 2 engineers visit and had some additional booster equipment added. The EE tv box is in sight line of the router too. I don’t know what else I can do.

Re: Very poor picture quality

Leanne_T — Fri, 07 Nov 2025 11:40:50 GMT

Hi there @Chriswheatcroft

Thanks for coming back to the community.

If you've had engineer visits and boosters and the picture quality has not improved, I would suggest getting back in touch with our broadband tech guides. They can continue with the troubleshooting and see what the next steps would be to help you get this sorted.

Please let us know how you get on 🙂

Leanne.

Re: Very poor picture quality

gedpin1 — Wed, 28 Jan 2026 16:40:41 GMT

It's annoyed me all the time I've had EE. Grubby colours.

Fixed it today. Swopped the HDMI lead (which I think was the one they supplied) for a high quality, short one. Solved it for me.

Re: Very poor picture quality

Leanne_T — Wed, 28 Jan 2026 18:26:51 GMT

Hi @gedpin1

Thanks for sharing what has resolved this for you.

Have a lovely evening 🙂

Leanne.