topic Re: Speech not matching on ITV/Iplayer in TV

Speech not matching on ITV/Iplayer

Ciborg23 — Wed, 31 Dec 2025 10:38:50 GMT

Over the last month we are having to constantly reboot the TV box as ITV and ITV iplayer keeps having a speech lag. This can be either watching through the app, or direct from the TV. We have out TV box connected to the wifi. I have rebooted the wifi router as well. Its only ITV. Any ideas?

Re: Speech not matching on ITV/Iplayer

Peter_W — Wed, 31 Dec 2025 12:45:37 GMT

Hey there, @Ciborg23.

If possible, can you please try your TV box with a wired connection to see if the same issue occurs?

This can help us identify if it's the WiFi connection that's at fault, or something else.

It's also worth trying a factory reset on your box, and there is an option where you can do this whilst keeping your recordings.

You can find the instructions for this on our help page here.

Peter

Re: Speech not matching on ITV/Iplayer

Ciborg23 — Wed, 31 Dec 2025 13:01:28 GMT

We have Ethernet from Hub to a plugged in adapter, then from another plugged in adapter ethernet to TV box, then HDMI to the TV. It only happens on ITV.

Re: Speech not matching on ITV/Iplayer

Peter_W — Wed, 31 Dec 2025 13:13:40 GMT

Cheers @Ciborg23.

Have you given the reset I recommended a try, and do you have any additional speakers plugged in, or are you just using the TV's built in ones?

Peter

Re: Speech not matching on ITV/Iplayer

Ciborg23 — Wed, 31 Dec 2025 18:04:14 GMT

I'll give the reset a go tomorrow, bit busy being NYE. We have a Sofa with speakers, but they're connected to the tele. All other channels and apps are fine.

Cheers

Re: Speech not matching on ITV/Iplayer

bristolian — Wed, 31 Dec 2025 18:50:23 GMT

@Ciborg23 wrote:
It only happens on ITV.

To avoid doubt, can you clarify this please..

The subject line of this thread, and the first post both refer to "ITV & ITV Iplayer". There's no such thing as ITV I-Player, so you're either referring to the BBC iPlayer app, or ITV-X, which is ITV's streaming app.

If the BBC iPlayer app is affected, then the internet connection/WiFi could well be at least part of the issue. If your issue is only with ITV-X, and the BBC iPlayer is unaffected, then that all points at an app issue.

Re: Speech not matching on ITV/Iplayer

Ciborg23 — Sun, 11 Jan 2026 16:33:30 GMT

Finally I've reset the box, will see how it performs now. We noticed issues last night as well on BBC2. I've rebooted the WiFi router as well

Re: Speech not matching on ITV/Iplayer

Ciborg23 — Mon, 12 Jan 2026 16:11:48 GMT

Its ITV X, and the other night BBC2 normal.

I've reset the box to factory settings and its doing it on ITV now as I type. So its turn to box off and on again and it sorts it.

Re: Speech not matching on ITV/Iplayer

Ali_A — Tue, 13 Jan 2026 13:39:38 GMT

@Ciborg23

Thanks for giving the Factory Reset a try.

Are you able to try using a cable directly between Hub and Box, without using adapter?
Or if possible test while being connected through WIFI (be sure to disconnect the Ethernet) if the signal reaches?

It's just to test if your plugged in adapter could be affecting the connection at all.

Thanks

Ali

Re: Speech not matching on ITV/Iplayer

Ciborg23 — Sun, 25 Jan 2026 11:48:35 GMT

We've tried all sorts now. Just switched the tv on and box, turned channel to TNT Sports to watch tennis and the speech is about 10 seconds out, absolutely ridiculous. We've tried with wifi instead of hard wire. We can't run a direct cable from the router as its other side of the room, and a chimney breast in the way. We now regret swapping our equipment over from BT last as we never had any issues with that. When our contract expires Aug 2027, we're off to Sky.

Re: Speech not matching on ITV/Iplayer

Leanne_T — Sun, 25 Jan 2026 13:54:25 GMT

Hi there @Ciborg23

Thanks for coming back to us.

As you have tried everything you can, I would recommend getting in touch with our broadband tech guides to get this looked into and see what could be causing the speech not matching.

Let us know how you get on 🙂

Leanne.