topic Re: My apps are working but i have no subscription channels in TV

My apps are working but i have no subscription channels

Laurm2309 — Sat, 24 Jan 2026 16:09:27 GMT

I have tried rebooting every apps work fine but not normal tv tried calling but number not work and neither is the service checked

Re: My apps are working but i have no subscription channels

Michael_D — Sun, 25 Jan 2026 08:58:09 GMT

Hi @Laurm2309

Welcome to the community.

If you are seeing an error message when trying to watch live TV, there are some handy hints and tips to help to get you working on our EE TV Error Codes page.

If that doesn't help, you can find the numbers to reach our tech guides for further help on our Contact Us page.

Michael

Re: My apps are working but i have no subscription channels

DarrenDev — Mon, 26 Jan 2026 05:10:11 GMT

Your EE TV channels won't be available on the TV Box until after your broadband activation. Your post to this forum was from Sky Broadband, so I'm guessing you haven't switched yet. What's your agreed activation date?