topic Re: I keeop getting YVM102. I'm not sure how many times I can reset everything in TV

I keeop getting YVM102. I'm not sure how many times I can reset everything

Transistorhero — Fri, 23 Jan 2026 18:20:16 GMT

Why does the box think it's lost connection? The internet is working. I'm literally using it. I've unplugged the router, unplugged the box, unplugged both plugs and still get the same error

I don't understand. What's happening and how can I stop it?

Re: I keeop getting YVM102. I'm not sure how many times I can reset everything

Ali_A — Sat, 24 Jan 2026 13:18:02 GMT

Hi @Transistorhero

Error YVM102 indicates that the TV box has lost its connection to the router, preventing access to on-demand content and catch-up services.

Are you using powerline adapters for the wired connection, or it a single Ethernet cable directly between the box/router?
Do you get the same error if you're connected via WIFI instead of Ethernet cable?

Please also go to Settings > Software Information > Update Software to ensure the box is running the latest firmware.

Ali

Re: I keeop getting YVM102. I'm not sure how many times I can reset everything

Transistorhero — Sun, 25 Jan 2026 14:34:15 GMT

The powerline adaptors. I feel that makes it even more frustrating

Re: I keeop getting YVM102. I'm not sure how many times I can reset everything

Leanne_T — Sun, 25 Jan 2026 15:55:09 GMT

Hi @Transistorhero

Thanks for coming back to us.

I would suggest getting in touch with our TV tech guides and they will get the connection looked into for you.

Let us know how you get on 🙂

Leanne.