topic Re: Issues with EE TV app on Windows 11 in TV

Issues with EE TV app on Windows 11

lou184 — Sat, 17 Jan 2026 18:17:03 GMT

I'm getting the error "Sorry, there's been a problem. Please try again. (WM001)" when trying to open any live channel.

Leanne_T — Sun, 18 Jan 2026 09:11:20 GMT

Thanks for coming to the community.

Our Unable to Watch or Access Subscription TV Channels page has steps to try and you can check the EE TV status to see if this gets the live TV channels working.

If you continue to receive the error message after trying the troubleshooting in the help page, please call us and the team will be happy to help 🙂

Leanne.

DarrenDev — Sun, 18 Jan 2026 11:21:41 GMT

Please try again now @lou184 - your account was in a bad state that it was struggling to recover from. I've reset it now.

Hynu — Mon, 23 Feb 2026 15:58:43 GMT

Hiya,

I have also discovered this problem today when trying to log in to EE TV! Any assitance would be appreciated.

DarrenDev — Mon, 23 Feb 2026 16:11:46 GMT

You haven't posted from your home broadband connection or signed in with your EE TV account, so I'm unable to see who you are @Hynu

Please email your account number to eetvsupport@ee.co.uk along with the error code you're seeing, and I'll take a look.