topic Re: Update on EETV EPG problems in TV

Update on EETV EPG problems

zulu17 — Sun, 14 Sep 2025 15:33:17 GMT

Any update please on when the EPG guide used by EETV boxes and the EETV app will become reliable. Several glaring errors with several of the Sky Sports channels yesterday.

Re: Update on EETV EPG problems

DarrenDev — Sun, 14 Sep 2025 15:39:26 GMT

No update other than that the team have it as their number 1 priority - there are calls and reviews on a daily basis, and every error is flagged for explanation by our suppliers.

I understand the inconvenience it's causing you, and can only apologise - it's having major impact on our systems too, so we're just as keen as you are to make sure it's sorted ASAP.

Re: Update on EETV EPG problems

DarrenDev — Tue, 16 Sep 2025 12:52:51 GMT

Latest update is that the cause is known, and plans are in place with our suppliers to upgrade their systems in a phased approach. This will take a few weeks, with incremental improvements being seen as they go.

Until the upgrades are complete, systems are being closely monitored and errors being manually fixed as quick as possible.

Re: Update on EETV EPG problems

zulu17 — Wed, 17 Sep 2025 12:09:22 GMT

There is also a current issue with the TNT Sport Ultimate channel EPG 433/465 as No information available seems to displayed after today. There are several upcoming football and rugby games that I would expect to appear in the schedule starting with Newcastle v Barcelona (discovery + does indicate an UHD stream is available)..

Re: Update on EETV EPG problems

DarrenDev — Tue, 23 Sep 2025 09:23:03 GMT

We've been informed that major update took place yesterday, which has resulted in a 75% reduction in errors. Our overnight tests confirm a significant improvement in data quality for the next 7 days.

Work continues to improve the rest ...

Re: Update on EETV EPG problems

zulu17 — Tue, 23 Sep 2025 23:16:18 GMT

Thanks for the update - certainly most of the EPG entries are in a more readable English format so on the surface significant corrections have occured.

Re: Update on EETV EPG problems

GreenGoblin72 — Sun, 11 Jan 2026 20:17:03 GMT

I still get regular problems when trying to record NBA basketball on Sky Sports +. I'd say that 9 out of 10 attempts will fail to record, and on the rare occasion that they do, the end of the game is invariably cut off as the recording can't cope with any extension past the scheduled slot. I pay a lot of money for sports and hope that the issues are still being looked into?

Re: Update on EETV EPG problems

DarrenDev — Tue, 13 Jan 2026 11:49:55 GMT

@GreenGoblin72 I can see your recording failures - the recordings are being cancelled (marked a failed) as the series link on them is changing. For example these 2 programmes on the 19th were originally scheduled together as part of the same series:

Live: NBA: Thunder @ Cavaliers: Oklahoma City @ Cleveland

Live: Basketball: NBA: Dallas @ New York

But the first one has been cancelled (and marked as failed) on your TV Box as the data now says it's part of a different series. We'll raise it with Sky to ask why.. This is unrelated to the other issues being experienced.

Re: Update on EETV EPG problems

GreenGoblin72 — Tue, 13 Jan 2026 13:51:40 GMT

That would be amazing if you could take it up with Sky for me. Thanks very
much for your help with this.

Re: Update on EETV EPG problems

DarrenDev — Thu, 15 Jan 2026 13:48:12 GMT

We've had confirmation that the series link between NBA programmes has been corrected - you may need to schedule your recordings again. They've yet to provide an explanation of how they became out of step.

Re: Update on EETV EPG problems

GreenGoblin72 — Thu, 15 Jan 2026 14:14:40 GMT

That's great news, thank you. I've cancelled the series link and put a new
one in place, so will see how this goes. Thanks again for your help which
is much appreciated.

Re: Update on EETV EPG problems

zulu17 — Thu, 15 Jan 2026 18:51:24 GMT

My experience is that there remain regular data issues with the EETV EPG on Sky Sports channels. For example the Sky Sports Main Event channel has regularly incorrectly described listed other competions as Women's Big Bash League so confushing their broadcast of the SA20 mens competition this afternoon. .Interestingly the dedicated Sky Sports Cricket channel has more accurate listings.

Re: Update on EETV EPG problems

DarrenDev — Fri, 16 Jan 2026 06:53:44 GMT

I'd really appreciate if you could point them out when you see them. We're monitoring all the data for consistency, but we can only sample the data for accuracy. We're going to miss details that someone actually watching the content is more likely to see.

Re: Update on EETV EPG problems

zulu17 — Fri, 16 Jan 2026 11:03:27 GMT

A couple of examples the Australian Women 's Big Bash League completed on 13th December. However matches from other competitions have on an occasional ongoing basis have continued to have it as a primary title since. The second example is that other Cricket competitions are listed as Test Cricket ...eg the ICC Under 19 world cup. Again I believe the wrong Primary Title is being assigned. These examples are from the Sky Sports Main Event data , Currently the Sky Sports Cricket data appears more accurate for the same/similar coverage of the same event.

Re: Update on EETV EPG problems

zulu17 — Sat, 17 Jan 2026 10:38:46 GMT

On Saturday 24th they are again using different series CRIDS for live NBA Games - on Sky Sports + HD . The 8pm New York Philadelphiais game and the following 10:30pm Warriors/Timberwolves games have different series CRIDs so would be coinsidered currently as two seperate Series.

Re: Update on EETV EPG problems

GreenGoblin72 — Sat, 17 Jan 2026 10:49:40 GMT

Thanks for the update. So in that scenario if I was to record both games
independently rather than with a series link, would it work?

Re: Update on EETV EPG problems

zulu17 — Sat, 17 Jan 2026 21:53:44 GMT

tonight (17 January) the 2 live NFL playoff game (9pm and 1am games)details have not been updated for the Sky Sports NFL HD channel , coverage of the same games on Sky Sports Main Event Hd channels do have updated details of the teams playing. Tomorrow Night (18 January) there are a further 2 live NFL playoff games (7:30pm and 11:30pm) here again the Sky Sports NFL HD channel derails have not been updated with the teams playing . Coverage on Sky Sports Main Event HD for those games do have the expected detail.

Re: Update on EETV EPG problems

zulu17 — Sun, 18 Jan 2026 20:46:36 GMT

Hi @GreenGoblin72 you asked yesterday about how to achieve the NBA live recordings . Setting single recording for each match should work as that doesn't put any reliance upon Series CRID accuracy , What I spectulate might be occuring is that there are two distinct Series Crids being used for live NBA games so that can create several scenarios - eg if you have only one of the series requested those games should be identified to record , but the games in the other series won't,...Also if at any point the guide data is updated and the Series CRID is changed then if a recording has already been scheduled then that recording request for that original Series will probably fail .

Re: Update on EETV EPG problems

zulu17 — Fri, 23 Jan 2026 20:50:12 GMT

Issues with the EPG for Sky Sports live events across a range of channels seem to be continuing this week These include some of the major sports broadcasts. These will impact those customers setting advance recordings across the EE and BT communities.

Re: Update on EETV EPG problems

DarrenDev — Mon, 26 Jan 2026 07:22:58 GMT

Unfortunately I can only work with specifics @zulu17 - if you're able to give examples, I can get them raised.