topic I recently upgraded my broadband in TV

I recently upgraded my broadband

Erin94 — Tue, 20 Jan 2026 10:50:05 GMT

Hi, I recently upgraded my broadband and with the new contract I was able to get EE tv and my Netflix paid alongside. I was told my fella in shop it would automatically change on my account once I logged into Netflix. This hasn’t happened and I’m still being charged for Netflix and my broadband that are now meant to be together in one payment. Has anyone else had the same issue. Thanks.

[Mod edit: add title]

Re: I recently upgraded my broadband

Rach_H — Fri, 16 Jan 2026 18:35:37 GMT

Hi @Erin94,

Welcome to the Community!

We know how important it is for you to know what you're paying when it comes to your bills, so I can understand your concern that these are higher than expected. I'd recommend reaching out to our team, and they will be able to take a look into what has happened here, and help you to get this sorted.

Rach