topic Re: TV Box does not record in TV

TV Box does not record

GP2505 — Mon, 12 Jan 2026 14:02:09 GMT

Pressing the red Record button on the remote results in the following message ‘We can’t add this to MyTV as it isn’t available On Demand’. This message is regardless of the program I’m trying to record. Help?

Re: TV Box does not record

DarrenDev — Mon, 12 Jan 2026 14:18:47 GMT

You have an EE TV Box Edge, which doesn't have the ability to record - that's only possible with the TV Box Pro.

When you press record, it tries to add a bookmark to the programme on Catch Up - this relies on the channel and programme you're selecting to offer catch up content. Try something on BBC One (except the news), to see if it works.

Re: TV Box does not record

GP2505 — Mon, 12 Jan 2026 15:29:51 GMT

Thanks Darren. When we transitioned from BT to EE we believed that we would be getting a like for like package. Clearly, that’s not the case. We will have to follow up. At least I now know it’s not as a result of me incorrectly setting up the box. Thanks again.

Re: TV Box does not record

Moggy5967 — Thu, 19 Mar 2026 19:01:54 GMT

How much is it to have a TV box pro

Re: TV Box does not record

Peter_W — Fri, 20 Mar 2026 12:21:40 GMT

Welcome to the Community, @Moggy5967.

There is definitely flexibility when it comes to changing your TV package whilst in contract, but I can't say with 100% certainty when it comes to the box itself.

If you get in touch with our team, they'll be able to get your plan info brought up, and make sure we look into all the options that are available.

Peter