topic Re: TV and EE box turning on themselves in TV

TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 11:45:36 GMT

Hi There,

In recent weeks, my partner and I have noticed when coming downstairs in the morning, that both our tv and EE box have been turned on? Sometimes both are on, other times it’s just one or the other. Occasionally, it doesn’t happen at all! Weird! This morning I was woken at 3:30am as I could hear it. Any help or ideas would be great! Thanks

Re: TV and EE box turning on themselves

Alex_H — Sun, 11 Jan 2026 15:54:22 GMT

Hi @Jcoups96,

Welcome to the EE Community

In terms of both of them switching on together, most likely you will have HDMI CEC enabled in your TV settings so that devices connected to your TV can turn the TV on when they turn on and vice versa. Only one being on may be a case of they both turned on initially before power saving settings turned off one.

Turning off HDMI CEC in your TV settings might help to narrow down which one is turning on by itself. Is it happening every night or what kind of frequency?

Do you have many other devices connected by HDMI to the TV? What power settings do you have on within the EE TV box settings?

Alex

Re: TV and EE box turning on themselves

DarrenDev — Sun, 11 Jan 2026 16:07:41 GMT

Apologies @Alex_H - I meant to reply to this one sooner.

@Jcoups96 there is a discussion about a small number of customers experiencing an issue where the TV Box wakes from deep sleep overnight and turns the TV on - it is being investigated. The recommendation for now is to go into your TV Box settings and enable "Always on" mode in the Power settings. This will only allow the box to go into shallow sleep instead of a deep one, which doesn't trigger this issue.

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 16:08:32 GMT

hi Alex.
This is the current setting on the HDMI & CEC option. Even if it were to be turned on, why would that mean it should be turning on automatically? 3 of the last 4 mornings either both or one has been on.

We have no other devices connected via HDMI.

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 16:13:16 GMT

Great, thanks Darren. I shall change this setting. In the meantime, we prefer to have to EE control operate both tv and box, can we do this, or does this need to remain off?

Re: TV and EE box turning on themselves

DarrenDev — Sun, 11 Jan 2026 17:12:44 GMT

I recommend turning CEC on. If the EE TV remote then controls the TV then great. If not, then try resetting it:

https://ee.co.uk/help/tv-sport/fix-problem/reset-your-ee-tv-remote-control

There's no guarantee that it will control your TV though - not all TVs can be supported.

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 17:28:13 GMT

I seem the be able to control the tv with the EE control. The only thing it doesn’t do, is turn the tv off? Should I be able to?

I also tried a control reset, but I don’t get any flashing lights around the EE icon when I tried to reset.

Re: TV and EE box turning on themselves

DarrenDev — Sun, 11 Jan 2026 17:37:19 GMT

If you press the power button, it turns just the TV Box off. If you hold it for more than 1 second, it'll also turn the TV off too.

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 17:53:14 GMT

I have tried this, but the screen just goes blank (remains on) and then the picture reappears after a second or two.

Re: TV and EE box turning on themselves

DarrenDev — Sun, 11 Jan 2026 18:05:10 GMT

You mentioned that the remote was controlling your TV OK - how did you confirm this? e.g. if you use the volume on the EE TV remote, does it control your TV volume?

Give it another go at resetting the remote - I can't think of any reason for the lights to not flash on your remote other than the batteries being dead, and they're clearly not as it's controlling the TV Box OK. Bear in mind that the Home button is the one on the left hand side (with the house on), not the one at the top of the remote.

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 18:11:58 GMT

when i click the EE button at top of remote, it turns box and tv on. I can also use volume buttons.

when holding the house button and 7 or 9, there is no flash until I release the buttons. However, despite this, I’m still not able to turn the tv and box off, as you said i should be able to do.

Re: TV and EE box turning on themselves

DarrenDev — Sun, 11 Jan 2026 18:26:57 GMT

Turning the TV on doesn't prove anything unfortunately - CEC is doing that, not the remote.

When you change the volume, does anyone appear on screen? E.g. a white bar across the top of the screen, going from 0 to 100? Or some other visual indication that the volume is changing?

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 18:36:12 GMT

Yes, when changing volume a bar appears on the right hand side of screen. Volume goes up and down accordingly. Although, volume level differs depending on if I use EE remote or the Hisense tv remote.

would any of this be impacted by the fact that I have a mini box in the bedroom? I am able to use that EE remote to turn the bedroom tv off.

Re: TV and EE box turning on themselves

DarrenDev — Sun, 11 Jan 2026 18:45:19 GMT

If the bar that appears on screen is the same regardless of TV remote then the EE TV remote is paired correctly. I mentioned that not all TVs are supported - it appears that only some functions of your TV are. Unfortunately there's nothing that can be done about this.

Having your other TV box won't affect any of this.

Re: TV and EE box turning on themselves

Jcoups96 — Sun, 11 Jan 2026 18:55:09 GMT

Yes, both controls show a volume bar onscreen, albeit in different positions but not sure that matters.

As you say, perhaps my Hisense tv doesn’t allow for the turning off function. Although, when I googled, I thought it said it did. Nevermind! Thanks for your help

Re: TV and EE box turning on themselves

DarrenDev — Tue, 13 Jan 2026 09:43:21 GMT

Actually it does matter - if the remote was controlling your TV correctly then the volume bar on screen would be identical. If the remote cannot detect your TV then it defaults to controlling volume on the box itself, where the maximum volume it can go to is the volume that the TV is already set to.

I can confirm from here that your TV Box does NOT currently know what your TV is, but your TV Box Mini doesn't know what model of TV it's connected to either, so I'm very confused as to how that's managing to turn your TV off.

The only thing that's worth checking is that you're using the HDMI cable that came with the TV Box, and that it's connected directly from the TV Box to the TV - not through any other equipment. If it is, then it just sounds like your TV isn't supported.

Re: TV and EE box turning on themselves

Jcoups96 — Tue, 13 Jan 2026 10:11:25 GMT

When controlling the volume via the EE control, the volume bar appears at the top. When using the Hisense control, the bar appears on the right hand side. As I also mentioned, the volume level is different depending what control you use (much quieter on EE control).

This would explain why the lounge tv won’t turn off via EE control. Very odd that EE control turns off bedroom tv though. When setting up both tvs, I paired the control via instructions on website.

HDMI cables are those that came with box and are connected properly.