Account a right mess .. no where left to turn

KerryBell83 — Wed, 15 May 2024 21:00:25 GMT

Two weeks after migrating over to ‘new EE’ from BT I have had to advise EE I wish to cancel/leave under 14 days terms.

The crazy thing is I don’t actually want to, it’s just no one seems to be able to sort my account out after countless hours spent on the phone.

I took Full Fibre 150 + a smart disc and with entertainment TV, a couple of days into the contract I decided I would like to change to the full works package on an offer I had spotted on the website, straight forward enough?

Now, two weeks later and my broadband is being charged at £40.99 instead of the agreed £30.99, I had a second smart disc sent I didn’t request and therefore another £10 charge on the account per month and the full works channels I ordered at an extra £45 a month never came on due to (I’m told) a system error causing the order to become parked in cancellation pending state, which no one has been able to fix, I just get told to call back and see if the order has dropped off every few days - so after 3-4 hours of call time I have had to advise I’m leaving as I can’t spend any more time on this and don’t want to continue with the stress of it.

EE seem none to bothered and simply closed the complaint I made with no feedback or resolution attempt.
Imagine offering to give a company more money and instead they just let you leave with little serious attempt to sort out what surely can’t be to difficult an issue to resolve.

topic Account a right mess .. no where left to turn in TV

Account a right mess .. no where left to turn