topic Re: MiniHub loses connection at 0915 to 0930 in TV

MiniHub loses connection at 0915 to 0930

NikiAlex — Mon, 29 Dec 2025 09:46:03 GMT

Most mornings our mini hub loses connection at approximately 0915 to 0930, usually when its been on for about 1.5 hours. Nothing else on our network goes down, so not the broadband. Hard reboot snd itsctgrn fine. Only happens in the morning, works fine the of the day. Any ideas?

Re: MiniHub loses connection at 0915 to 0930

Alex_H — Mon, 29 Dec 2025 16:08:37 GMT

Hi @NikiAlex,

Welcome to the EE Community

Just to clarify the mini hub you mention is the 4G back up router for your home broadband? If so have you checked the mobile service status for your postcode to see if anything might be going on?

Do you have EE mobiles at the same location and are they losing connection at the same time or ok? When you mention a hard reboot is that turning it on and off again? If so have you tried doing a factory reset via the small pinhole reset button to see if that may resolve the issue?

Alex

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Mon, 29 Dec 2025 17:42:44 GMT

Hi apologies I meant the TV minibox we have not the actual broadband which seems to function perfectly. Its the fact it always seems to happen around 0915to 0939 in the morning.

Re: MiniHub loses connection at 0915 to 0930

Debbie_G — Mon, 29 Dec 2025 19:05:05 GMT

Thanks for confirming this @NikiAlex.

When your TV box loses connection, does the TV box power off completely or stay on? If it stays on, does the channel go black or freeze? Do you see any error messages at all?

Debbie

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Mon, 29 Dec 2025 19:48:10 GMT

Stays on, comes up with an error message saying its losing broadband connection, hard reboot clears it. TV its attached to maintains broadband connection throughout. Phones stay connected as well.

Re: MiniHub loses connection at 0915 to 0930

DarrenDev — Tue, 30 Dec 2025 10:44:33 GMT

Weirdly, I can't see your box reporting any network connection loss - that's possibly just an issue with the logging though. I can see you rebooting it:

Dec 25th at 8:44am, Dec 26th at 9:16am, Dec 29th at 9:36am

Your wifi is reporting that there's a fair bit of interference, so I'm wondering if there's something that just pushes it over the edge around that time. Are you able to match those times to something that could be happening in the house? An appliance being turned on? Someone goes in the shower (boiler or electric shower kicking in)?

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Tue, 30 Dec 2025 11:15:10 GMT

Hi Darreen

I can't think of anything that comes on at that time - heating comes on much earlier, neither of us is using the e shower at tgat time

Maybe both using mobile phones at that time.

We have a couple of Hive lights in the same room but not usually on when outage happens.

Thecerrir definitely says connection lost I'll make a note of error code next time it occurs I'm sure it started IV ?

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Wed, 31 Dec 2025 07:44:32 GMT

It went again but at 2200 last night with code Ipc6023 definitely indicated a connection issue.

All mobiles and down stairs nsin ee tv box no issues.

Re: MiniHub loses connection at 0915 to 0930

DarrenDev — Wed, 31 Dec 2025 08:59:10 GMT

I'm baffled @NikiAlex - again, your logs don't indicate that experience, and don't show the TV Box Edge (new name for the TV Box Mini) even being used at 10pm. Logs suggest you stopped watching TV at 8:09pm, and then rebooted the box at 10:05pm.

I'm going to need to ask one of the specialists to take a look next week (they're all off this week).

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Wed, 31 Dec 2025 11:01:10 GMT

That's very odd I know the times are correct as I was watching **bleep**nsal v Aston Villa upstairs 2015 onwards, whilst partner watched Dr Who spinoff in the lounge.

Re: MiniHub loses connection at 0915 to 0930

DarrenDev — Wed, 31 Dec 2025 11:05:15 GMT

It's possible that the lack of logging is a symptom of the same issue - if so, then it makes it even more important that we fix it. I'll be in touch when I know more.

Re: MiniHub loses connection at 0915 to 0930

DarrenDev — Wed, 31 Dec 2025 11:17:37 GMT

One of the team has replied already (he's not supposed to be checking messages today).

He's asked you to confirm the following 2 points, the next time it happens:

1. Is the error you're seeing YVM102?

2. When it happens, please go into the network settings and scan for wireless networks. Does it work? Or does it list zero networks available?

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Wed, 31 Dec 2025 11:51:47 GMT

Yes its definitely YVM102 and doesn't show any active network in settings.NkiSent from my Galaxy

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Tue, 06 Jan 2026 09:27:45 GMT

Gone down again this morning 0925. Attached screen shot, rebooting now.

Re: MiniHub loses connection at 0915 to 0930

DarrenDev — Tue, 06 Jan 2026 13:17:27 GMT

OK thanks. I've raised this with our specialist team for further investigation. There are 2 issues - one is that it's failing for you, and the more critical one is that it's not telling us about the failure. If it doesn't tell us, then we have no way of knowing how many others could be affected. Someone will be in touch when we know more.

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Fri, 30 Jan 2026 11:10:11 GMT

Hi after a period if relative stability the same issue is back YVM102.

Attached screen shot which shows hub is next to it and active. Not had any tech contact.

About to reboot.

Re: MiniHub loses connection at 0915 to 0930

NikiAlex — Fri, 30 Jan 2026 11:10:46 GMT

showing router.

Re: MiniHub loses connection at 0915 to 0930

DarrenDev — Fri, 30 Jan 2026 15:21:55 GMT

The experts have taken another look at your setup today. Some suggestions:

1. Would you mind temporarily connecting your TV Box Mini to the wifi extender with an ethernet cable? I can see how close they are together, but your TV Box is reporting very slow response time, which we can't currently explain.

2. It's worth rebooting your hub - it's been up 22 days without a reboot, so no harm in trying.

3. Can you think of any new electrical devices that have been connected in the home recently?