topic Re: Privacy policy notice won’t allow me to dismiss in TV

Privacy policy notice won’t allow me to dismiss

Jules020676 — Tue, 22 Jul 2025 06:06:41 GMT

Hello, first morning of using EE Tv and there is a privacy policy notice but I can’t get the dismiss button to highlight to dismiss it. The remote works for the sound etc but appears to be stuck on this notice. At a loss as to what to do next. Thanks

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Mon, 04 Aug 2025 11:14:19 GMT

*editing out irrelevant comment to avoid confusion*

Re: Privacy policy notice won’t allow me to dismiss

Jules020676 — Tue, 22 Jul 2025 07:17:49 GMT

Thank you. We used the WPS button so I don’t think we can be on the public network?

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Tue, 22 Jul 2025 08:19:47 GMT

*deleting my previous reply*

@Vichu1 has updated me on a known issue that is more likely to be what you're seeing. The only known workaround requires one of our old TV remote controls, which I'm guessing you don't have? We're investigating to see if there's another option.

Re: Privacy policy notice won’t allow me to dismiss

Vichu1 — Tue, 22 Jul 2025 07:53:27 GMT

Hi @Jules020676 ,

Please could you send an email to eetvsupport@ee.co.uk with snapshot and we would be happy to assist you with this. Thank you.

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Tue, 22 Jul 2025 11:39:30 GMT

OK, so the good news is that rollout of a fix has already started for this issue. Please leave your TV Box turned on overnight tonight, and you should find that the message is gone in the morning,

Sorry for the inconvenience.

Re: Privacy policy notice won’t allow me to dismiss

Jules020676 — Tue, 22 Jul 2025 16:31:33 GMT

It looks to have disappeared so at least we can watch TV tonight. Thank you for all of your help

Re: Privacy policy notice won’t allow me to dismiss

Don381 — Sat, 02 Aug 2025 07:39:39 GMT

Hi DarrenDev

I've encountered the same problem and leaving the box on overnight didn't help. I think it turned itself off as not being used. Do I have to leave the telly on as well? As a new EE customer this is really unsatisfactory.

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Sat, 02 Aug 2025 07:59:49 GMT

@Don381 I'm a bit confused by your account, as I can only see a TV Box Pro on it - this issue only affects the TV Box Mini (as far as we know).

If this affects a TV Box Mini, can you please share the serial number? There's not one showing on (or connected to) your account. If it's a Pro, then we have a bigger issue to address!

Re: Privacy policy notice won’t allow me to dismiss

Don381 — Sat, 02 Aug 2025 08:16:33 GMT

Hi Darren

It's a TV Box Pro that's causing the problem, so we need that solved.

However, we have two TV Box Mini's for extension of our TV's to other rooms that we have not yet connected.

Don381

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Sat, 02 Aug 2025 08:47:59 GMT

Whilst the privacy policy is still expected to show on the TV Box Pro, you should just be able to press OK to dismiss it. Is the remote control working? Hold down the Home and 9 buttons until the light at the top flashes 3 times, and then try pressing OK.

If that doesn't work then try pairing a mobile phone with your TV box, using the EE TV app. This should cause an OK button to appear on screen - are you able to accept that?

Re: Privacy policy notice won’t allow me to dismiss

Don381 — Sat, 02 Aug 2025 12:31:10 GMT

Hi DarrenDev

No joy with the remote (fresh batteries). It is working fine for volume.

No joy pairing phone as I don't have an EE sim (despite trying including with 2 guides).

Don381

Re: Privacy policy notice won’t allow me to dismiss

Saurongrant — Sat, 02 Aug 2025 21:27:36 GMT

If this is the privacy policy notice not able to dismiss. I had my EE installed yesterday and this problem appeared this morning. I accidentally hit the three line button on the right hand side of the controller and it allowed me to dismiss the message. Everything working fine now. Hope this helps.

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Sun, 03 Aug 2025 07:46:50 GMT

You don't need an EE SIM to pair, but no worries.

Thanks @Saurongrant for that tip - very helpful. Does it work for you @Don381 ?

Re: Privacy policy notice won’t allow me to dismiss

Karentp — Sun, 28 Dec 2025 17:55:21 GMT

Just plugged it in......and it won't jet me dismiss..plan to watch tv tonight what dan i do please?

Re: Privacy policy notice won’t allow me to dismiss

DarrenDev — Sun, 28 Dec 2025 17:58:53 GMT

@Karentp follow the instructions on this post https://community.ee.co.uk/t5/TV/Unable-to-dismiss-privacy-policy-popup/td-p/1589523