topic Set top box in bedroom drops connectivity all the time in TV

Set top box in bedroom drops connectivity all the time

beccajane37 — Fri, 26 Dec 2025 21:00:31 GMT

We have two tv box’s. The upstairs bedroom box is forever dropping internet signal. The tv programmes are never a sharp picture and continually drop off air. I know it’s not the internet as my apple box works fine with the apps and this is next to the EE box. I can watch apps on the EE box as well. But for example the last two days I’ve not been able to use the box as it keeps saying it’s not connected to the internet. Reboots is not solving it. It’s driving me mad. Can anyone suggest what else I can do?

Re: Set top box in bedroom drops connectivity all the time

Lesley_W — Sat, 27 Dec 2025 09:46:04 GMT

Hi @beccajane37

Thanks for coming to our community.

You can find general trouble shooting steps here Fix a Problem with EE TV which will give you a few things to try if you haven't already.

If those steps don't work, our technical team will be able to help with this. You can see how to contact them here Contact Us To Request Technical Support for EE TV.

Lesley

Re: Set top box in bedroom drops connectivity all the time

beccajane37 — Sat, 27 Dec 2025 20:35:45 GMT

Thank you, had tried all of that. And the irony of checking the service on the app and it’s not working. Also having upgraded the internet it’s still it’s been bad since

Re: Set top box in bedroom drops connectivity all the time

Ali_A — Sun, 28 Dec 2025 14:41:24 GMT

@beccajane37

Which version of the TV Box do you use upstairs?

Is the TV box connected via WIFI or ethernet cable?

Ali