topic TV box BT to EE in TV

TV box BT to EE

AliH1970 — Sun, 14 Dec 2025 15:18:17 GMT

Help please!

I have recently moved from BT to EE and have lost all my TV purchases, films and the likes. Are these lost for good or is there a way of restoring them?
Thank you in advance 😃

Re: TV box BT to EE

DarrenDev — Mon, 15 Dec 2025 07:51:59 GMT

They should be there within 24 hours. If it's been longer than that then email us at eetvsupport@ee.co.uk with your account number and we can sort it.

Re: TV box BT to EE

Christopher_G — Mon, 15 Dec 2025 08:38:18 GMT

Hi @AliH1970

Welcome to the community.

The purchases should still be linked to your account, but won't be stored on your EE TV box. Are you able to see and view them through the EE TV web Player?

Chris

Re: TV box BT to EE

AliH1970 — Mon, 15 Dec 2025 18:07:36 GMT

Hi and thank you for your reply! I can access them through the EE TV web player but not on my TV.

hmmmmmmm???

Re: TV box BT to EE

AliH1970 — Mon, 15 Dec 2025 18:09:35 GMT

Hello and thank you for your reply. Are you able to talk me through accessing them through the box or TV please?

Regarsds

Re: TV box BT to EE

zulu17 — Mon, 15 Dec 2025 19:31:33 GMT

hi @AliH1970

the guidance that was given by Darren's earlier response was to email a specialist support team specifically

"They should be there within 24 hours. If it's been longer than that then email us at eetvsupport@ee.co.uk with your account number and we can sort it."