https://community.ee.co.uk/t5/TV/Not-a-good-start-yo-my-tv-broadband-services/m-p/1587921#M14897 <P>I've recently joined EE and I must admit, it's not a good start, for some reason the broadband box keeps going to an amber light and regardless of what im watching, it cuts it off and states no signal, it does this several times throughout the evening (every day) which is so annoying when all services are newly installed. I only hope this improves otherwise I won't be a customer after my contract finishes. Plus despite being told (on the phone ) as a good will gesture for being a new customer i would not be charged for a precious engineer visit for tv installation set up, the £30 fee was still added to my bill !!</P> Sun, 07 Dec 2025 23:08:07 GMT Rosemc 2025-12-07T23:08:07Z https://community.ee.co.uk/t5/TV/Not-a-good-start-yo-my-tv-broadband-services/m-p/1587921#M14897 <P>I've recently joined EE and I must admit, it's not a good start, for some reason the broadband box keeps going to an amber light and regardless of what im watching, it cuts it off and states no signal, it does this several times throughout the evening (every day) which is so annoying when all services are newly installed. I only hope this improves otherwise I won't be a customer after my contract finishes. Plus despite being told (on the phone ) as a good will gesture for being a new customer i would not be charged for a precious engineer visit for tv installation set up, the £30 fee was still added to my bill !!</P> Sun, 07 Dec 2025 23:08:07 GMT https://community.ee.co.uk/t5/TV/Not-a-good-start-yo-my-tv-broadband-services/m-p/1587921#M14897 Rosemc 2025-12-07T23:08:07Z https://community.ee.co.uk/t5/TV/Not-a-good-start-yo-my-tv-broadband-services/m-p/1588061#M14900 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2564068">@Rosemc</a></SPAN>&nbsp;<BR /><BR />Thanks for coming to our community.<BR /><BR />I'm sorry it hasn't been the best start with your new services. Have you spoke with our team about the technical trouble you are having?<BR /><BR /><A href="https://ee.co.uk/help/contact-ee/account-billing/broadband-landline" target="_blank">Our team</A> will also be able to check your bill if you think it isn't right.&nbsp;<BR /><BR />Lesley</P> Mon, 08 Dec 2025 10:35:32 GMT https://community.ee.co.uk/t5/TV/Not-a-good-start-yo-my-tv-broadband-services/m-p/1588061#M14900 Lesley_W 2025-12-08T10:35:32Z