topic Re: Now TV Boost Ultra - is this available on EE in TV

Now TV Boost Ultra - is this available on EE

Fatmex79 — Fri, 11 Jul 2025 14:39:53 GMT

Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)

Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide. When I go to the Now TV app, I can see that my viewing experience is set up as "boost" rather than "boost ultra". Spoke to a bot at Now TV and they said its down to EE, but the person at EE didn't see how this could be upgraded.

I don't know if there is something more wrong with EEs infrastructure on UHD for Sky Sports. Hoping someone here will know more.

I can see i have access to TNT Ultimate HDR though.

Re: Now TV Boost Ultra - is this available on EE

DarrenDev — Fri, 11 Jul 2025 14:42:09 GMT

I'm afraid Now TV Ultra Boost isn't currently available on EE TV packages, and cannot be added to a Now TV account that is paid for via an EE bill.

Re: Now TV Boost Ultra - is this available on EE

Fatmex79 — Fri, 11 Jul 2025 14:44:39 GMT

Any plans to get it added at some point?

Re: Now TV Boost Ultra - is this available on EE

DarrenDev — Fri, 11 Jul 2025 14:51:23 GMT

It's definitely coming at some point, but I can't give a date I'm afraid. Ordering systems are still being updated to support it.

Re: Now TV Boost Ultra - is this available on EE

Delboy09 — Fri, 11 Jul 2025 16:16:55 GMT

BT customer with EETV, just out of contract. I would rather stay with BT/EE for TV service, but would really love to get SKY Sports in UHD. If it Doesn't come soon I will have to jump ship and go direct with SKY.

Re: Now TV Boost Ultra - is this available on EE

Fatmex79 — Fri, 11 Jul 2025 17:48:20 GMT

Over the years I've used all the various providers, EE is the best I've used when packaged up with everything else... but UHD is something that needs to come quickly... I don't think you'll be alone in thinking that.

Re: Now TV Boost Ultra - is this available on EE

Richkc — Sun, 03 Aug 2025 08:13:43 GMT

Don’t get your hopes up, we were told it was coming over 12 months ago! If you want UHD your best going to sky or now tv direct.

Re: Now TV Boost Ultra - is this available on EE

lufc87 — Fri, 08 Aug 2025 15:08:48 GMT

Nothing personal but the "ordering systems being upgraded" started wearing thin over a year ago. It simply cannot be that complicated. There is existing integration between BT/EE and NOW to allow services to be rendered. There is already variation allowed as you can have sports without movies etc.. What exactly needs to be upgraded to allow adding an additional package?

At this point I think EE and/or NOW don't want to offer it for some reason.

Re: Now TV Boost Ultra - is this available on EE

DarrenDev — Fri, 08 Aug 2025 15:40:07 GMT

It would be funny if it weren't true @lufc87 . I wish I could go into the details, but I can't.

We all desperately want to offer it, as well as a number of other things being blocked by it. It's just not ready.

Re: Now TV Boost Ultra - is this available on EE

Smith861 — Fri, 08 Aug 2025 15:51:03 GMT

do you think there is a possibility it will be in the next few months?

Re: Now TV Boost Ultra - is this available on EE

lufc87 — Fri, 08 Aug 2025 16:04:04 GMT

Having worked on literally hundreds of IT projects over the years I can say with some confidence that if there was a genuine appetite for this to be delivered it would've been by now.

Re: Now TV Boost Ultra - is this available on EE

DarrenDev — Fri, 08 Aug 2025 16:13:07 GMT

Despite your confidence, you're wrong. I'll not say anymore, for risk of getting in trouble.

Re: Now TV Boost Ultra - is this available on EE

lufc87 — Fri, 08 Aug 2025 17:04:59 GMT

There is no application/solution/platform/infrastructure that couldn't be upgraded (or even replaced) in the time the "order system upgrade" reason has been used, assuming it has the appropriate funding and priority. EE and NOW could've both implemented brand new order management systems in that time

Re: Now TV Boost Ultra - is this available on EE

Deano1711 — Fri, 08 Aug 2025 19:16:52 GMT

You are 100% right its laughable the excuses over and over again really in this day and age ? Do you think sky would take this long ? For example changing packages online ? Its been going on for over 2 years rather embarressing i find it.

Re: Now TV Boost Ultra - is this available on EE

lufc87 — Fri, 08 Aug 2025 19:33:46 GMT

That's even more ridiculous as you actually could do that via BT (I was migrated at last renewal).

Re: Now TV Boost Ultra - is this available on EE

hooba — Fri, 08 Aug 2025 20:40:59 GMT

It is a difficult one to believe - but I don't doubt (and I appreciate) the honesty here from @DarrenDev . Looking over a range of threads on this forum it does looks like EE have some significant issues that they're really struggling to resolve. The new system appears to have been built but is riddled with bugs and simply isn't reliable enough for real world use.

It's pretty awful that we still can't upgrade to Now UHD - but as far as I'm aware if you take the EE 1.6GB service as a new customer you can't order TV at all - because the new EE ordering system doesn't support that. It all points to a real mess on EE's side.

And it all looks pretty pointless and a problem of BT / EE's own making. Because it looks to me like customers have been migrated from a stable ordering system (BT) to one that doesn't work (EE). I mean ...... why?!

Re: Now TV Boost Ultra - is this available on EE

Deano1711 — Fri, 08 Aug 2025 20:53:58 GMT

They EE Then should just come out and say its a right old balls up on our part then instead of the same old feable excuses theyve used for the last 2 years that includes darren.

We are not stupid enough to believe them.

Re: Now TV Boost Ultra - is this available on EE

lufc87 — Fri, 08 Aug 2025 21:05:30 GMT

I can't say I've looked at much else on this forum other than this 4k thing and happy to take your word for it. However, that is absolutely appalling. This is not a complicated ordering system (I've worked at several large retailers). There are very few options and variables. Did they outsource it to Fujitsu?

Re: Now TV Boost Ultra - is this available on EE

hooba — Fri, 08 Aug 2025 21:06:59 GMT

I think the excuse that DarrenDev has used, for a long time now, is that the ordering system isn't ready. I guess it's a case of either accepting that's the reason, or not accepting it.

I do though object to the 'coming soon' stuff that we've been told. There have been too many vague statements from quite a few of the mods on here saying it's coming soon, but giving no indication of why it's not already available. I much prefer something along the lines of: we'd love to offer it now; but we're having to build a new ordering system from scratch; we've hit some major problems; and have no idea when those problems will be resolved. Which I think Darren has got pretty close to.

Re: Now TV Boost Ultra - is this available on EE

Deano1711 — Fri, 08 Aug 2025 21:11:41 GMT

But for this long sorry it just shouldnt be happening in these times