EE Set top box not recognising my aerial during set up.

chamilton07 — Fri, 05 Dec 2025 16:50:38 GMT

I have a new EE pro box which I am trying to set up using the aerial that was plugged into the back of my tv. During the set up phase I have plugged the aerial into the back of my new set top box but set up it is going straight to set up broadband which I don't currently have as an option. The box seems to not recognise that I have an aerial plugged into the back. I have done the obvious things such as unplugging the aerial from the back of the box and starting again to the same result. I also have a tv aerial in my bedroom. I have tried using that aerial connection too with the same result, the set up going straight to set up broadband. There is no way to get out of setting up the broadband option. I have not been able to set up my box yet as I am just going round in circles. I have checked the set up instructions on the EE website and I am doing everything correctly. Please help.

Re: EE Set top box not recognising my aerial during set up.

Chris_B — Fri, 05 Dec 2025 18:32:42 GMT

@chamilton07 You select how you want to set it up. If it’s trying to connect to a broadband connection that’s because you choose that. You need to reset the box and select the option you want to use.

topic Re: EE Set top box not recognising my aerial during set up. in TV

EE Set top box not recognising my aerial during set up.

Re: EE Set top box not recognising my aerial during set up.