topic Pairing App to box in TV

Pairing App to box

Jobeth — Mon, 01 Dec 2025 16:35:20 GMT

I’m new to EE from sky and I’m trying to pair the EE app to my boxes to record from the app…it continuously says no box found?

Re: Pairing App to box

XRaySpeX — Mon, 01 Dec 2025 17:06:27 GMT

What box?

Re: Pairing App to box

Christopher_G — Mon, 01 Dec 2025 18:33:11 GMT

Hi @Jobeth

Welcome to the community

Assuming you have EE TV and are using the EE TV app, you can pair your EE TV box with the app by going to the My TV option in the bottom right corner. The EE TV box needs to be switched on and connected to the same router as the device you're using the app on. You need to then allow the connection on your app device.

Let us know if you manage to connect it.

Chris

Re: Pairing App to box

DarrenDev — Wed, 03 Dec 2025 08:28:27 GMT

@Jobeth pairing with the app is so that you can remotely set and manage recordings. It appears you have 2 TV Box Mini - neither of these can record, so the app won't allow you to pair with them.

Re: Pairing App to box

Jobeth — Wed, 03 Dec 2025 10:59:40 GMT

Hi DarrenDev, thank you for your reply and yes I have, I noticed that when I received them. Do I need to contact EETV to change one do you know please?

Re: Pairing App to box

DarrenDev — Wed, 03 Dec 2025 13:14:48 GMT

Yes, I'm afraid so - you'll need to call the helpdesk