topic Re: Pro box in TV

Pro box

Tottnes — Mon, 01 Dec 2025 17:28:27 GMT

I've been with eetv for about 6 months my contract ended with sky I was thinking of getting a sky Puck but as I a good Internet from bt though I'd give eetv a try how wrong was I my channels keep going missing and have to re tune and except bbc Iplayer itvx and neflix I'm having trouble with the rest u .5 .now

Wounding if it's a ongoing prolem or should I have stayed with sky

Thanks

Re: Pro box

Michael_D — Tue, 02 Dec 2025 08:39:46 GMT

Hi @Tottnes

Thanks for coming to the community.

Have you noticed any error codes when the channels do disappear?

Is the TV box connected by WiFi or with an aerial?

Michael

Re: Pro box

DarrenDev — Tue, 02 Dec 2025 08:42:57 GMT

Also, just to confirm - when you say the channels are going missing, do you mean they disappear from the TV Guide? Or they just fail to work when you try to watch them?

Re: Pro box

Tottnes — Tue, 02 Dec 2025 08:44:52 GMT

Aerial and message saying please return to app this happens roughly at add
breaks
Thanks

Re: Pro box

DarrenDev — Tue, 02 Dec 2025 08:54:29 GMT

Issues with video stopping at ad breaks are being investigated by YouView - this is a known issue issue affecting some users across apps with inserted ads.

Channels going missing and having to retune is an issue we're trying to get more details on though - do the channels disappear from the TV Guide? Are you able to give any examples of a channel that has disappeared from the guide, and an approximate date when you last saw it happen?

Re: Pro box

Tottnes — Tue, 02 Dec 2025 20:47:56 GMT

The problems I've found whilst reading these post and the problem I and over people seem to have is you view boxes are not up to standards are the the smart devices

Thanks

Re: Pro box

DarrenDev — Wed, 03 Dec 2025 05:49:20 GMT

There are various bugs that affect some people more than others @Tottnes - if you're able to answer the questions, this can help us identify whether there's something else we need to investigate, or whether it's something we're aware of already.