topic Cannt log into discovery plus on fire stick in TV

Cannt log into discovery plus on fire stick

kazzazam — Sat, 11 May 2024 14:18:00 GMT

I have a fire tv stick 4k max (2nd Gen)

Fire os 8.1.0.6 latest version

I can log in to discovery plus website

When using app get invalid email address or password when trying to login

Is this working for anyone

Re: Cannt log into discovery plus on fire stick

DarrenDev — Mon, 13 May 2024 08:55:54 GMT

It's the same login for all devices, and there's no possible way that an account could work on one device and not another. I can only suggest that you check what you're entering very carefully - maybe open an Incognito window in your browser and try logging in manually there (without using stored password), just to confirm the details are what you think they are.

Re: Cannt log into discovery plus on fire stick

cstone53 — Mon, 17 Feb 2025 21:40:07 GMT

Did you ever find a solution to this? We had this problem last year. Discovery were useless. Said they would get back to us and didnt. So cancelled subscription.

Signed up again this year and logged in fine. Now all of a sudden logged out and keep getting invalid email/password error on TV app. But can log into website fine.

I'm hoping you found a solution?

Re: Cannt log into discovery plus on fire stick

Katie_B — Tue, 18 Feb 2025 16:17:07 GMT

Hi @cstone53.

Thanks for coming here.

Are you connected to a VPN on your Smart TV?

Katie

Re: Cannt log into discovery plus on fire stick

cstone53 — Tue, 18 Feb 2025 17:17:19 GMT

Hi Katie.

No I'm not. Just to the home WiFi.

Re: Cannt log into discovery plus on fire stick

Christopher_G — Tue, 18 Feb 2025 17:38:40 GMT

Hi @cstone53

Are you able to change the password to a secure password that has no symbols in, just to test to see if it lets you log into the TV app and website?

Chris

Re: Cannt log into discovery plus on fire stick

cstone53 — Sun, 23 Feb 2025 16:00:47 GMT

Thank you Christopher, that has worked! 😀

I think discovery need to up their game, that should not be an issue! Especially when it used to be logged in with no problem and could log into the website. How very strange! But pleased it is working again....for now! 🤣

Re: Cannt log into discovery plus on fire stick

Chris_S — Mon, 24 Feb 2025 08:46:49 GMT

It's great news that it's worked for you @cstone53 Just let us know if you have any other questions and we'll be happy to help 😊

Chris S