topic Re: Changing TV packages in TV

Changing TV packages

Lee14801 — Thu, 08 May 2025 14:26:18 GMT

Does anybody know how it works when changing TV packages does the change happen instantly or is it on at the end of the next month as I can’t find any information on this?

Re: Changing TV packages

Weerab2024 — Thu, 08 May 2025 15:34:58 GMT

It happens instantly or soon after you add the desired add on to your account.

You can upgrade as much as you like in the month but you will need to wait till the following month before you can downgrade.

Re: Changing TV packages

zulu17 — Fri, 09 May 2025 10:03:52 GMT

@Lee14801 I agree it would be helpful if EE ( and BT ) made the process and timelines clearer to customers and their own customer facing staff. In practice it will vary according to what you are changing , the method you make/request the change, where you are currently in your minimum term contract, and in some cases whether there are other open orders on your account.

Is there a particular change you are considering currently ?

Re: Changing TV packages

Garethman — Mon, 17 Nov 2025 10:22:13 GMT

Yes, But how do you change your package? That is the question. I can find nothing on the EE site that allows customers to do that.

Re: Changing TV packages

Garethman — Mon, 17 Nov 2025 10:23:08 GMT

I wish to change The full works to a more basic package.

Re: Changing TV packages

DarrenDev — Mon, 17 Nov 2025 10:24:23 GMT

If you're on EE broadband then you need to call - the online change system still isn't ready.

If you're on BT Broadband then you can change via My BT.

Re: Changing TV packages

Garethman — Mon, 17 Nov 2025 16:20:00 GMT

Thanks Darren.